At a Glance
- Tasks: Build strong relationships with clients and ensure top-notch service delivery.
- Company: Join a leading luxury airline catering company focused on excellence.
- Benefits: Competitive salary, free meals, in-house training, and career development opportunities.
- Other info: Dynamic work environment with opportunities for international growth.
- Why this job: Make a real impact in the luxury gourmet entertainment market.
- Qualifications: Experience in account management and strong interpersonal skills required.
The predicted salary is between 35000 - 45000 £ per year.
Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one‑of‑a‑kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first‑class service, and an exquisite range of menu options that are sure to impress.
Job Description
- Build robust and sustainable individual relationships with all levels of contact within the Customer organisation, with positive and pro‑active Customer Engagement, acting as an ambassador for the company and covering all aspects of our group trading.
- Understand the company’s contractual deliverables ensuring customer expectations are met or exceeded through the delivery of a high level of customer service and compliance.
- Support in effectively implementing and communicating account plans and activities.
- Attend all relevant internal and external meetings with the client while acting as an interface between all internal functions – operations, health and safety, menu development and senior management to drive continuous improvement and innovation.
- Effectively use data in all aspects of the business and to drive objective decision making.
- Oversee and ensure customer audits (direct or third party) are managed with all internal teams including the customers performance team.
- Ensure inventory for nominated lines is captured and discussed on a bi‑weekly basis with the client, agreeing burn‑off or write‑off as appropriate.
- Ensure the timely distribution of customer instructions and other relevant information as required within the company monitoring internal teams acknowledge and implement the same.
- Ensure the timely investigation and response to all customer complaints, delays, and other incidents with service impact.
- Assist the Senior Account Manager to ensure trials are coordinated with clear objective, success criteria and measurements.
- Capturing action points and coordinating corrective action plans and/or commercial impact for presentation back to the client.
- Oversee and ensure the accurate performance data capture against contractual KPIs, flagging trends to Process Owners and Customer and Product director, especially around OTP and safety issues.
Qualifications
- Strong airline industry experience or demonstrable relevant industry experience (catering, logistics, retail, hospitality, operational).
- Demonstrable account management/customer services experience.
- Strong interpersonal skills to build good customer and group company relationships.
- Good presentation and team leadership skills.
- Passion for providing excellent customer service.
- Basic Food Safety and Hygiene understanding.
- Ability to think strategically and commercially.
- Strong analytical and numeracy skills.
- Process driven and comfortable with complex data requirements.
- Developing skills in forward planning with experience of Project Management related work.
- Proficient IT skills, including Microsoft Excel, Word, and PowerPoint – with an ability and/or willingness to learn other systems as required.
- Effective communicator with excellent written and verbal communication skills in English.
Additional Information
We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including:
- Competitive salary
- On‑site role
- Enjoy perks by referring your friends through our Refer a Friend Scheme
- Save money and time with On‑Site Free Meals
- Expand your skills and knowledge through our in‑house training opportunities.
- A business where you can have a real impact, we’re not afraid of new ideas!
- Genuine career development opportunities, both nationally and internationally
- The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market
DOCO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Account Manager employer: DO & CO AG
At our luxury airline catering company, we pride ourselves on fostering a dynamic and inclusive work environment where every employee is valued as a key contributor to our success. With competitive salaries, on-site perks like free meals, and extensive in-house training opportunities, we empower our team members to grow both personally and professionally while making a meaningful impact in the gourmet entertainment market. Join us to be part of a forward-thinking organisation that embraces innovation and offers genuine career development opportunities on a national and international scale.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like DO & CO AG. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to DO & CO AG
Don't be shy about reaching out to DO & CO AG directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about DO & CO AG and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at DO & CO AG
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
