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For Companies At a Glance
- Tasks: Help clients navigate maritime regulations and enhance their environmental performance.
- Company: Join DNV, a leader in maritime safety and sustainability solutions.
- Benefits: Enjoy flexible work arrangements, 6 weeks vacation, and attractive health benefits.
- Why this job: Make a real impact in promoting greener shipping while growing your career in a supportive culture.
- Qualifications: Degree in relevant fields and at least 1 year of maritime experience required.
- Other info: Be part of a diverse team committed to safeguarding life and the environment.
The predicted salary is between 36000 - 60000 £ per year.
About Maritime
We help enhance the safety, efficiency, and sustainability of our customers in the global shipping industry, covering all vessel types and mobile offshore units. As a partner to the industry, we offer services in testing, certification, training, and technical advisory through the energy value chain. We are continually investing in R&D for new services and solutions, proactively assessing industry needs.
DNV has developed GHG verification, a digital service enabling the maritime industry to meet decarbonization regulations by providing an efficient system to monitor, control, and manage emissions performance of ships, from raw data to sustainable operations.
We are seeking a motivated and qualified candidate to join our Customer Success Team as a Customer Success Expert. The ideal candidate will be passionate about promoting a greener shipping environment by helping clients comply with industry regulations and achieve environmental targets. You should be service-oriented, open to feedback, confident in providing guidance and coaching, and willing to travel for work to support customers on-site.
In the role, you will:
- Coordinate and follow-up with key clients globally
- Resolve complex customer queries related to services and systems
- Ensure reported issues are resolved satisfactorily and promptly
- Serve as a single point of contact for selected clients to ensure overall satisfaction
- Guide and onboard customers, including demonstrating applications
- Develop knowledge base and best practice documentation
- Seek customer feedback and suggest system improvements
- Monitor and respond to cases via ticketing tools/helpdesk
We offer:
- Career growth and development opportunities within DNV
- Flexible work arrangements and focus on work/life balance
- A supportive, inclusive, and diverse culture with social and professional networks
- Attractive benefits, including 6 weeks of vacation, health services, pension, insurance, and profit sharing
Joining DNV means becoming part of a leading company dedicated to safeguarding life, property, and the environment, guided by our core values: \”we care, we share, we dare.\”
DNV is an Equal Opportunity Employer, considering all qualified applicants regardless of gender, religion, race, ethnicity, background, disability, sexual orientation, gender identity, marital status, age, or political beliefs. We value diversity and invite you to be part of it.
Minimum qualifications:
- Degree in Marine, Mechanical, Naval Architecture, Environmental Studies, HSEQ, or related field
- At least 1 year of relevant maritime industry experience
- Knowledge of maritime and environmental regulations
- Fast learner with self-driven attitude
- Excellent English communication skills, verbal and written
- Strong interpersonal, analytical, and problem-solving skills
- Digital literacy and networking skills
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Customer Success Expert employer: DNV Germany Holding GmbH
Contact Detail:
DNV Germany Holding GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Expert
✨Tip Number 1
Familiarise yourself with the latest maritime and environmental regulations. Understanding these will not only help you in interviews but also demonstrate your commitment to promoting a greener shipping environment, which is crucial for the role.
✨Tip Number 2
Network with professionals in the maritime industry. Attend relevant events or join online forums to connect with others who work in customer success roles. This can provide insights into the industry and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've resolved complex customer queries in the past. Highlighting your problem-solving skills and ability to handle challenging situations will set you apart from other candidates.
✨Tip Number 4
Showcase your digital literacy by being familiar with ticketing tools and helpdesk systems. Being able to demonstrate your proficiency in these areas during discussions will indicate that you're ready to hit the ground running.
We think you need these skills to ace Customer Success Expert
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Customer Success Expert position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any relevant maritime industry experience you have, particularly in customer service or technical advisory roles. Use specific examples to demonstrate your problem-solving skills and ability to resolve complex queries.
Showcase Your Passion: Express your enthusiasm for promoting a greener shipping environment in your application. Discuss any previous work or projects that reflect your commitment to sustainability and compliance with environmental regulations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at DNV Germany Holding GmbH
✨Understand the Industry
Familiarise yourself with the maritime industry, especially regarding safety, efficiency, and sustainability. Knowing the latest trends and regulations will show your passion for promoting a greener shipping environment.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've resolved complex customer queries in the past. Highlight your analytical skills and ability to think on your feet, as this role requires quick and effective solutions to client issues.
✨Showcase Your Communication Skills
Since excellent communication is key, practice articulating your thoughts clearly and confidently. Be ready to discuss how you would guide and onboard customers, ensuring they understand the services offered.
✨Emphasise Teamwork and Feedback
Be open about your willingness to collaborate and accept feedback. Share experiences where you worked as part of a team or adapted based on constructive criticism, as this aligns with the supportive culture at DNV.
