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For Companies At a Glance
- Tasks: Manage client accounts, provide technical support, and design solar PV systems.
- Company: Join DNO Renewables, a leader in renewable energy solutions.
- Benefits: Enjoy a competitive salary, performance bonuses, and a Macbook Air + iPhone.
- Why this job: Be part of a fast-growing sector and make a real impact on sustainability.
- Qualifications: Experience in account management or technical support; strong communication skills.
- Other info: Collaborative culture with ongoing training and development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Location: Remote (UK-based)
About Us
DNO Renewables is a specialist provider of fully managed DNO application and notification services for EV chargers, solar, and heat pump installations. We support over 250 installers across the UK, helping them streamline the DNO process, reduce admin, and speed up approvals through our internal platform and dedicated support team.
Overview
We are looking for a Technical Account Manager to join our growing team. In this role, you will be the main point of contact for our existing clients, ensuring they receive excellent service, technical guidance, and timely support. You will work closely with the operations team to oversee live DNO applications, troubleshoot issues, and provide solar PV system designs to support client projects. This is a client-facing role that requires strong technical knowledge, excellent communication skills, and the ability to build lasting relationships.
Key Responsibilities
- Act as the primary account manager for an assigned portfolio of clients, providing regular updates and support.
- Provide solar PV system designs to clients as part of project support.
- Offer technical assistance on DNO applications (G98, G99, EV & ASHP), helping clients understand requirements and documentation.
- Collaborate with the operations team to ensure applications are submitted accurately and within agreed timescales.
- Manage client expectations, resolve issues, and escalate technical challenges when necessary.
- Proactively identify opportunities to improve client experience and strengthen relationships.
- Deliver onboarding sessions and training for new clients to help them use our systems effectively.
- Monitor client accounts to ensure compliance with DNO requirements and smooth project progression.
- Contribute to internal feedback loops, helping to improve processes and service delivery.
Requirements
- Previous experience in account management, technical support, or customer success (renewables/energy sector preferred).
- Strong understanding of solar PV design and DNO processes (training provided if required).
- Excellent communication skills, with the ability to explain technical details clearly to non-technical audiences.
- Strong organisational skills with the ability to manage multiple accounts and priorities.
- Problem-solving mindset with a proactive approach to client support.
- Comfortable working closely with operations teams and external stakeholders.
What We Offer
- Annual performance-based bonus.
- Macbook Air + iPhone.
- Opportunity to join a fast-growing company in the renewable energy sector.
- Ongoing training and development in DNO processes, technical systems, and PV design.
- Collaborative team culture with a focus on client success.
Seniority level: Entry level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Business Consulting and Services
Technical Account Manager employer: DNO Renewables
Contact Detail:
DNO Renewables Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Network like a pro! Reach out to people in the renewable energy sector, especially those who work with DNO applications. Use platforms like LinkedIn to connect and engage with industry professionals; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Make sure you can explain solar PV designs and DNO processes clearly. Practice common interview questions and think about how your experience aligns with the role of a Technical Account Manager.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share examples of how you've tackled challenges in previous roles. This will demonstrate your proactive approach to client support, which is key for this position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining DNO Renewables and being part of our mission to support installers across the UK.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Account Manager role. Highlight your experience in account management and any technical knowledge related to solar PV systems or DNO processes. We want to see how your skills align with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the renewable energy sector and how you can contribute to our team. Be sure to mention specific experiences that relate to the job description.
Show Off Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application showcases your communication skills. Keep your language clear and concise, and avoid jargon unless it's relevant to the role. We love clarity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at DNO Renewables!
How to prepare for a job interview at DNO Renewables
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of solar PV systems and DNO processes. Being able to discuss G98, G99, and EV applications confidently will show that you're ready to hit the ground running.
✨Practice Your Communication Skills
Since this role involves explaining technical details to clients, practice simplifying complex concepts. Try explaining a DNO application process to a friend who knows nothing about it – if they get it, you’re on the right track!
✨Showcase Your Problem-Solving Mindset
Think of examples from your past experiences where you’ve successfully resolved client issues or improved processes. Be ready to share these stories during the interview to demonstrate your proactive approach.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their operations team and how they support account managers. This shows your genuine interest in the role and helps you assess if it's the right fit for you.