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- Tasks: Manage client accounts, provide technical support, and deliver solar PV system designs.
- Company: Join DNO Renewables, a leader in renewable energy solutions.
- Benefits: Enjoy a competitive salary, performance bonuses, and a Macbook Air + iPhone.
- Why this job: Be part of a fast-growing sector and make a real impact on sustainability.
- Qualifications: Experience in account management or technical support, preferably in renewables.
- Other info: Collaborative culture with ongoing training and excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
DNO Renewables is a specialist provider of fully managed DNO application and notification services for EV chargers, solar, and heat pump installations. We support over 250 installers across the UK, helping them streamline the DNO process, reduce admin, and speed up approvals through our internal platform and dedicated support team.
We are looking for a Technical Account Manager to join our growing team. In this role, you will be the main point of contact for our existing clients, ensuring they receive excellent service, technical guidance, and timely support. You will work closely with the operations team to oversee live DNO applications, troubleshoot issues, and provide solar PV system designs to support client projects. This is a client-facing role that requires strong technical knowledge, excellent communication skills, and the ability to build lasting relationships.
Key Responsibilities- Act as the primary account manager for an assigned portfolio of clients, providing regular updates and support.
- Provide solar PV system designs to clients as part of project support.
- Offer technical assistance on DNO applications (G98, G99, EV & ASHP), helping clients understand requirements and documentation.
- Collaborate with the operations team to ensure applications are submitted accurately and within agreed timescales.
- Manage client expectations, resolve issues, and escalate technical challenges when necessary.
- Proactively identify opportunities to improve client experience and strengthen relationships.
- Deliver onboarding sessions and training for new clients to help them use our systems effectively.
- Monitor client accounts to ensure compliance with DNO requirements and smooth project progression.
- Contribute to internal feedback loops, helping to improve processes and service delivery.
- Previous experience in account management, technical support, or customer success (renewables/energy sector preferred).
- Strong understanding of solar PV design and DNO processes (training provided if required).
- Excellent communication skills, with the ability to explain technical details clearly to non-technical audiences.
- Strong organisational skills with the ability to manage multiple accounts and priorities.
- Problem-solving mindset with a proactive approach to client support.
- Comfortable working closely with operations teams and external stakeholders.
- Annual performance-based bonus.
- Macbook Air + iPhone.
- Opportunity to join a fast-growing company in the renewable energy sector.
- Ongoing training and development in DNO processes, technical systems, and PV design.
- Collaborative team culture with a focus on client success.
Technical Account Manager in London employer: DNO Renewables
Contact Detail:
DNO Renewables Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the renewable energy sector, especially those who might know someone at DNO Renewables. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge about solar PV systems and DNO processes. We recommend creating a cheat sheet of key terms and concepts to help you feel confident when discussing them.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples from your past experiences where you’ve successfully resolved client issues or improved processes. This will demonstrate your proactive approach to client support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at DNO Renewables.
We think you need these skills to ace Technical Account Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Account Manager role. Highlight your experience in account management and any technical knowledge related to solar PV systems or DNO processes. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the renewable energy sector and how you can contribute to our team. Keep it concise but engaging, and don’t forget to mention your problem-solving mindset.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure to demonstrate your excellent communication skills in your application. Whether it's through your CV, cover letter, or any additional documents, we want to see how you can explain technical details clearly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at DNO Renewables!
How to prepare for a job interview at DNO Renewables
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of solar PV systems and DNO processes. Being able to discuss technical details confidently will show that you're the right fit for the role.
✨Practice Your Communication Skills
Since this is a client-facing role, practice explaining complex technical concepts in simple terms. You might want to do a mock interview with a friend to get comfortable with this.
✨Showcase Your Problem-Solving Mindset
Prepare examples from your past experiences where you've successfully resolved issues or improved client relationships. This will demonstrate your proactive approach to client support.
✨Understand the Company Culture
Research DNO Renewables and their mission in the renewable energy sector. Showing that you align with their values and culture can set you apart from other candidates.