At a Glance
- Tasks: Lead and transform repairs and maintenance services in social housing.
- Company: Large social housing organisation focused on community impact.
- Benefits: Competitive daily rate, hybrid working, and leadership opportunities.
- Other info: Opportunity to drive service improvement and enhance resident satisfaction.
- Why this job: Make a real difference in residents' lives while leading a dynamic team.
- Qualifications: Extensive senior leadership experience in social housing repairs and maintenance.
Interim Head of Property Services – Repairs & Maintenance
£700 per day – Umbrella Inside IR35 | Hybrid Working
We are supporting a large social housing organisation with the appointment of an experienced Interim Head of Repairs & Maintenance. This is a senior leadership role with responsibility for transforming and improving a high-volume responsive repairs, voids and minor works service. You will lead a substantial operational workforce, including a Direct Labour Organisation and specialist contractors, while improving productivity, resident satisfaction, commercial performance and regulatory compliance.
Key responsibilities- Provide strategic and operational leadership across responsive repairs, voids and minor works
- Lead and develop operational, repairs, scheduling, customer service, contract and commercial management teams
- Develop and implement a clear repairs and maintenance strategy
- Drive a strong Right First Time culture across the service
- Improve workforce productivity, utilisation and operational performance
- Ensure emergency and routine repairs are completed within contractual timescales
- Manage multi-million-pound budgets and improve cost-per-repair performance
- Oversee specialist contractors, SLAs, KPIs and contract performance
- Improve resident satisfaction and reduce complaints, disrepair cases and service failures
- Lead responses to regulatory and Housing Ombudsman findings
- Ensure compliance across health and safety, gas, electrical, fire, asbestos, water hygiene, CDM and building safety requirements
- Deliver service improvement and organisational change programmes
- You will need significant senior leadership experience within social housing repairs and maintenance, including:
- Leading large responsive repairs and voids services
- Managing a Direct Labour Organisation and subcontractor supply chain
- Responsibility for significant repairs and maintenance budgets, ideally £20m+
- Strong commercial, contractor and performance management experience
- Excellent knowledge of Schedule of Rates
- Leading service transformation and performance improvement
- Improving resident experience within a complex housing environment
- Strong knowledge of housing, building safety, disrepair, damp and mould, and health and safety legislation
A relevant qualification in building surveying, construction, housing or engineering would be advantageous, as would membership of RICS, CIOB or CIH. This role requires a credible and visible leader who can quickly assess the service, establish clear operational grip and deliver measurable improvements in productivity, value for money and resident outcomes.
Head of Property in London employer: dnevo Partners
dnevo Partners is an exceptional employer that fosters a vibrant startup culture, encouraging innovation and collaboration among its team members. With a strong focus on employee growth, the company provides clear pathways for career advancement in the rapidly evolving fintech sector across the UK and Europe. Join us to be part of a dynamic environment where your contributions directly impact our success and where you can thrive professionally.
