Business Continuity Manager in London

We are working with a London-based bank looking for a Business Continuity Manager to lead and enhance their BCM & Operational Resilience framework. Fluent Mandarin language skills are preferred; however, not essential. This is a standalone role reporting into senior leadership and will partner closely with risk, compliance, operations, and IT.

The BCM Manager is responsible for developing, enhancing, implementing, and maintaining an effective Business Continuity Management (BCM) and Operational Resilience framework across the bank. This role ensures the bank is resilient and prepared to respond to business disruptions, minimise impact on operations, customers, and ensure regulatory compliance with all applicable regulation.

• Own, implement, enhance and maintain the Bank's BCM & OR framework in line with regulatory requirements, the Parent Bank's policy and industry best practices.
• Own the Bank's BCM & OR policy and regularly review and update Bank's BCM & OR policy, procedures, and plans.
• Co-ordinate with departments to conduct Business Impact Analysis (BIA) to identify critical processes, resources, recovery objectives and dependencies.
• Work with departments to design, develop, and maintain department level Business Continuity Plans (BCP) and a Bank-wide Business Continuity Plan.
• Support department in identifying appropriate recovery strategies taking into consideration their recovery objective, Bank's recovery objectives, regulatory requirements and cost.
• Communicate the business recovery objectives to the IT department and provide feedback into IT disaster recovery plan to ensure the plan aligns with the business requirements.
• Ensure BCM & OR practices comply with UK regulatory requirements (e.g., FCA, PRA, Bank of England) and the Parent Bank's requirements.
• Provide periodic reports and dashboard to the Bank's Senior Management on effectiveness of the BCM & OR framework, including any BCM & OR risks.
• Identify potential threats and assess risks to business continuity and develop mitigation strategies.
• Conduct regular risk assessments and scenario analysis to evaluate the effectiveness of BCM & OR framework.
• Collaborate with Risk & ALM and Compliance & Legal departments to integrate BCM & OR into the bank's overall risk management framework and operational resilience framework.
• Collaborate with HR & Admin department and provide feedback on Bank's Communication Strategy.

• Ensure all BCM & OR documentation is current, accessible, quality assured and easily understood by relevant stakeholders.

• Design and deliver BCM & OR training and awareness sessions to all staff.
• Conduct regular BCM drills and simulation exercises to test the Bank's practice.
• Serve as a key member of the Bank's Crisis Management Team (CMT).
• Support CMT in responding to business disruptions, ensuring effective communication and decision-making.
• Conduct post-incident reviews to capture lessons learned and improve response strategies.
• Prepare an annual business continuity lifecycle program of activities and support the completion of this annual program to sustain and enhance the BCM & OR capabilities of the Bank.
• Provide business continuity SME support to outsourcing departments to ensure the Bank's BCM requirements are included in all third party arrangements, including an exit strategy.
• Monitor industry trends and emerging threats and continuously improve the Bank's BCM & OR Framework.
• Foster a culture of resilience and continuous improvement across the bank.

This role will build upon the Bank's existing policies and controls in respect of business continuity, crisis management and operational resilience, including Group-level guidance and directives. The role will include extensive interaction with all parts of the Bank's operations and support functions in London and must liaise with all levels of seniority.

• Practical experience in a senior role in a similar banking organization with responsibility for Business Continuity Management.
• An understanding of and/or experience/qualification of Business Continuity Management and operational resilience principles and best practices (Business Continuity Institute).
• In-depth awareness of business continuity, operational resilience and risk management.
• Good understanding of UK regulatory requirements on operational resilience and outsourcing requirements.

Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Finance