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For Companies At a Glance
- Tasks: Be the friendly face of our practice, managing appointments and supporting our veterinary team.
- Company: Join DNA Vetcare, an award-winning independent group dedicated to exceptional pet care.
- Benefits: Enjoy a supportive work environment, competitive pay, and opportunities for professional growth.
- Why this job: Make a difference in pets' lives while working in a warm, welcoming atmosphere.
- Qualifications: Previous experience in a reception role is preferred; a love for animals is essential.
- Other info: Full-time role with shifts including weekends and bank holidays.
The predicted salary is between 24000 - 36000 £ per year.
About The Role
Are you a passionate and experienced Veterinary Receptionist looking for an exciting opportunity in Oxford? Look no further! Here at our fantastic Iffley Vets in Oxfordshire we are currently looking for a dedicated individual to join our incredible team as a Veterinary Receptionist.
Our practice is renowned for delivering exceptional care and service to our clients lovely pets. We pride ourselves on our commitment to providing the very best veterinary care while creating a warm and welcoming environment for our teams, our patients and their owners.
As a Veterinary Receptionist, you\’ll be the first point of contact for our clients, you\’ll be the friendly face and the first person our clients see when they walk through our doors, greeting clients with a smile and giving their pets a good old fuss!
Duties Include
- Welcoming clients and their pets upon arrival
- Book appointments and arrivals on the RX Works diary
- Help to promote our Healthcare Plan so that pets are receiving premium discounted preventative treatment
- Booking in follow up appointments for the pet once they have left their initial consultation
- Help the Vet and Nurse team with queries
- Being responsible for paperwork being scanned onto pets digital records
- Liaison with clients regarding queries for appointment booking and medication collection
- Ordering food and medication
- Taking payment immediately after treatment of the pet
- 0% finance application processing for those clients wanting to spread the cost of payment for larger operations
- Managing an extremely busy reception desk with efficiency and professionalism – and don\’t forget about those emails coming through or those social media pages!
This is a Full‑Time position, working 40 hours per week, with a mix of shift patterns between 7:30am‑8pm, and 1:4 weekends. You will also be required to work a share of bank holidays per year.
About Us
DNA Vetcare is a proudly independent group of multi award‑winning surgeries, founded in 2006 by veterinary surgeons Alan van Heerden and Dane Walker. Dane and Alan have taken their years of experience working in numerous high quality practices, to provide exceptional vet care across London and Kent. Claire Baker joined Alan and Dane as a Director in 2019, originally arriving at the main London hospital in 2013 as a locum. Claire heads up the Group’s operations and vet team recruitment.
DNA Vetcare has a network of excellent veterinary surgeons who have been handpicked for their clinical skills, experience and ability to provide compassionate care for your four‑legged (or three‑legged, finned or feathered) friend. This network of excellence is the foundation on which we have built a strong reputation for providing the very best care to pets and owners alike.
Alan and Dane are dedicated to providing excellent service to clients, respectful, caring and expert care for animals and asupportive encouraging work place for their teams.
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Veterinary Receptionist employer: Dnavetcare
Contact Detail:
Dnavetcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific services and values of Iffley Vets. Understanding their commitment to exceptional care will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills, as being a Veterinary Receptionist requires excellent communication. Role-play scenarios where you handle client inquiries or manage a busy reception desk to build your confidence.
✨Tip Number 3
Get comfortable with veterinary terminology and common procedures. This knowledge will not only impress during your interview but also help you communicate effectively with both clients and the veterinary team.
✨Tip Number 4
Showcase your passion for animal care in your interactions. Whether it's through volunteering at animal shelters or sharing personal experiences with pets, demonstrating your love for animals can set you apart from other candidates.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Veterinary Receptionist. Tailor your application to highlight relevant experience and skills that match what Iffley Vets is looking for.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for animal care and customer service. Mention specific experiences that demonstrate your ability to manage a busy reception desk and interact positively with clients and their pets.
Highlight Relevant Experience: In your CV, emphasise any previous roles in veterinary practices or customer service positions. Include details about your ability to handle appointments, manage inquiries, and support a team effectively.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial in a reception role.
How to prepare for a job interview at Dnavetcare
✨Show Your Passion for Animals
As a Veterinary Receptionist, your love for animals is crucial. Be prepared to share experiences that highlight your passion for pets and how it drives your commitment to providing excellent service.
✨Familiarise Yourself with the Practice
Research Iffley Vets and understand their values and services. Mention specific aspects of their practice during the interview to demonstrate your genuine interest in joining their team.
✨Highlight Your Customer Service Skills
Since you'll be the first point of contact for clients, emphasise your customer service experience. Share examples of how you've handled difficult situations or provided exceptional service in previous roles.
✨Prepare for Common Interview Questions
Anticipate questions related to scheduling, handling inquiries, and managing a busy reception desk. Practising your responses will help you feel more confident and articulate during the interview.
