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For Companies At a Glance
- Tasks: Deliver exceptional client experiences while managing appointments and communications.
- Company: Join the award-winning DNA Vetcare, known for compassionate animal care.
- Benefits: Enjoy a competitive salary, supportive team, and flexible working hours.
- Why this job: Make a difference in pets' lives while working in a friendly environment.
- Qualifications: Strong communication skills and a passion for animal welfare.
- Other info: Be part of a dynamic team with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
About The Role
Are you looking for a new role in Scunthorpe area? Our fantastic Old Registry Vets in Scunthorpe are seeking a Veterinary Receptionist to join their elite and independent practice.
The position suits a Receptionist who takes pride in delivering the ultimate client experience with a network of excellent Vets, Nurses, and Support teams to hand.
This is a Full-Time position, working 4 x 10 hour days ( 40 hour week)with a share of 1:5 weekend rota.
Your average day could include:
- Answering the phone and booking appointments in a friendly, efficient and caring manner
- Helping direct clients to the clinic
- Answering emails and enquiries
- Ensuring Facebook messages are responded to
- Scanning documents to patients files
- Taking payment at time of treatment
- Advising clients of our Healthcare plan
- Processing / logging Insurance Claims
- Handling and restraining patients
About Us
DNA Vetcare is a proudly independent group of multi award-winning surgeries, founded in 2006 by veterinary surgeons Alan van Heerden and Dane Walker. Dane and Alan have taken their years of experience working in numerous high quality practices, to provide exceptional vet care across London and Kent. Claire Baker joined Alan and Dane as a Director in 2019, originally arriving at the main London hospital in 2013 as a locum. Claire heads up the Group’s operations and vet team recruitment.
DNA Vetcare has a network of excellent veterinary surgeons who have been handpicked for their clinical skills, experience and ability to provide compassionate care for your four-legged (or three-legged, finned or feathered) friend. This network of excellence is the foundation on which we have built a strong reputation for providing the very best care to pets and owners alike.
Alan and Dane are dedicated to providing excellent service to clients, respectful, c and expert care for animalsand asupportive encouraging work placefor their teams.
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Veterinary Receptionist employer: Dnavetcare
Contact Detail:
Dnavetcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Get to know the practice! Research DNA Vetcare and their values. When you walk in for your interview, show that you understand their commitment to excellent service and compassionate care. It’ll make you stand out as someone who truly cares about joining their team.
✨Tip Number 2
Practice your phone skills! As a Veterinary Receptionist, you'll be answering calls and booking appointments. Try role-playing with a friend to get comfortable with friendly and efficient communication. This will help you shine during the interview!
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with common software used in veterinary practices. Mention any experience you have with handling emails, social media, or payment processing. It’ll show that you’re ready to hit the ground running!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, ask about the team dynamics or how they handle client feedback. This shows your interest in being part of their supportive environment and helps you gauge if it’s the right fit for you.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for animal care and client service. A friendly tone can make a big difference!
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience that matches the role of a Veterinary Receptionist. Focus on your customer service skills and any previous roles in similar environments. We love seeing how your background fits with our values!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to booking appointments and handling enquiries!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our fantastic team at DNA Vetcare!
How to prepare for a job interview at Dnavetcare
✨Know Your Stuff
Familiarise yourself with the role of a Veterinary Receptionist. Understand the daily tasks, like booking appointments and handling client queries. This will show that you're genuinely interested in the position and ready to hit the ground running.
✨Show Your People Skills
Since this role is all about delivering an excellent client experience, be prepared to discuss your previous customer service experiences. Share specific examples where you’ve gone above and beyond to help clients or resolve issues.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like dealing with an upset client or managing multiple phone calls at once. Think through how you would handle these scenarios calmly and effectively, showcasing your problem-solving skills.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the practice and its values. This could be about their approach to client care or how they support their staff. It shows that you’re not just looking for any job, but that you’re genuinely interested in being part of their team.
