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- Tasks: Be the friendly face of our veterinary practice, booking appointments and assisting clients with care.
- Company: Join DNA Vetcare, an award-winning independent veterinary group dedicated to exceptional pet care.
- Benefits: Enjoy a competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Experience in customer service and a passion for animals is essential.
- Other info: Flexible working hours with a 1:5 weekend rota in a caring workplace.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
Are you looking for a new role as a veterinary receptionist? Our fantastic Animalism Vets in St Albans are seeking a Veterinary Receptionist to join their elite and independent practice. The position suits a Receptionist who takes pride in delivering the ultimate client experience with a network of excellent Vets, Nurses, and Support teams to hand. This is a Full-Time position, working usually 4 x 10 hour days (40 hour week) with a share of 1:5 weekend rota.
Your average day could include:
- Answering the phone and booking appointments in a friendly, efficient and caring manner
- Helping direct clients to the clinic
- Answering emails and enquiries
- Ensuring Facebook messages are responded to
- Scanning documents to patients files
- Taking payment at time of treatment
- Advising clients of our Healthcare plan
- Processing / logging Insurance Claims
- Handling and restraining patients
About Us
DNA Vetcare is a proudly independent group of multi award-winning surgeries, founded in 2006 by veterinary surgeons Alan van Heerden and Dane Walker. Dane and Alan have taken their years of experience working in numerous high quality practices, to provide exceptional vet care across London and Kent. Claire Baker joined Alan and Dane as a Director in 2019, originally arriving at the main London hospital in 2013 as a locum. Claire heads up the Group’s operations and vet team recruitment. DNA Vetcare has a network of excellent veterinary surgeons who have been handpicked for their clinical skills, experience and ability to provide compassionate care for your four-legged (or three-legged, finned or feathered) friend. This network of excellence is the foundation on which we have built a strong reputation for providing the very best care to pets and owners alike. Alan and Dane are dedicated to providing excellent service to clients, respectful, caring and expert care for animals and a supportive encouraging workplace for their teams.
Veterinary Receptionist in St Albans employer: Dnavetcare
Contact Detail:
Dnavetcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist in St Albans
✨Tip Number 1
Get to know the practice! Research DNA Vetcare and their values. When you walk in for your interview, show that you understand their commitment to excellent client care and compassionate animal treatment. It’ll make you stand out as someone who truly cares.
✨Tip Number 2
Practice your communication skills! As a veterinary receptionist, you'll be the friendly face and voice of the clinic. Role-play with a friend or family member to get comfortable answering common questions and handling client concerns with empathy and professionalism.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with common veterinary software and social media platforms. Being able to demonstrate your ability to handle bookings, payments, and online communications will give you an edge over other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Veterinary Receptionist in St Albans
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, as a Veterinary Receptionist, you'll be the first point of contact for our clients and their pets!
Tailor Your Application: Make sure to tailor your application specifically for the Veterinary Receptionist role at DNA Vetcare. Highlight your relevant experience and skills that match the job description. We love seeing how you can contribute to delivering that ultimate client experience we pride ourselves on.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets to the right people. Plus, you’ll find all the details about the role and our fantastic team there!
How to prepare for a job interview at Dnavetcare
✨Know Your Stuff
Familiarise yourself with the role of a veterinary receptionist. Understand the daily tasks, like booking appointments and handling insurance claims. This will show that you're genuinely interested in the position and ready to hit the ground running.
✨Show Your People Skills
As a veterinary receptionist, you'll be the first point of contact for clients. Practice your communication skills and think of examples where you've provided excellent customer service. Being friendly and efficient is key, so let your personality shine through!
✨Research the Practice
Dig into DNA Vetcare's values and mission. Knowing about their commitment to compassionate care and their network of skilled vets will help you align your answers with what they stand for. It shows you're not just looking for any job, but this job.
✨Prepare for Common Questions
Think about questions they might ask, like how you'd handle a difficult client or a stressful situation. Prepare your answers using the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
