At a Glance
- Tasks: Be the friendly face for clients and their pets, managing appointments and supporting the reception team.
- Company: Join DNA Vetcare, an award-winning independent veterinary group in London.
- Benefits: Competitive salary up to £32,500, supportive work environment, and a chance to work with animals.
- Other info: Full-time role with a 1:4 weekend rota and opportunities for career growth.
- Why this job: Make a real difference in pet care while leading a dynamic reception team.
- Qualifications: Experience in veterinary reception or customer service, strong communication skills, and a love for animals.
The predicted salary is between 32500 - 32500 £ per year.
About The Role
Are you a passionate and experienced Veterinary Receptionist looking for an exciting opportunity at our Mayow vets in London? Look no further! Here at Mayow Vets, we are currently looking for a dedicated individual to join our incredible team as our head veterinary receptionist.
As a Head Veterinary Receptionist, you'll be the first point of contact for our clients, you'll be the friendly face and the first person our clients see when they walk through our doors, greeting clients with a smile and giving their pets a good old fuss! You'll assist them with scheduling appointments, answering inquiries and providing general support. You will also manage the reception team day to day.
Your day could include:
- Welcoming clients and their pets upon arrival
- Booking appointments and arrivals on the system
- Helping to promote our Healthcare Plan so that pets are receiving premium discounted preventative treatment
- Booking in follow up appointments for the pet once they have left their initial consultation
- Helping the Vet and Nurse team with queries
- Being responsible for paperwork being scanned onto pets digital records
- Liaison with clients regarding queries for appointment booking and medication collection
- Ordering food and medication
- Taking payment immediately after treatment of the pet
- 0% finance application processing for those clients wanting to spread the cost of payment for larger operations
- Managing an extremely busy reception desk with efficiency and professionalism
This is a Full-Time position, working 40 hours per week, with a 1:4 weekend rota. Salary up to £32500.
About You
Ideally you will have:
- Previous Experience working as a Veterinary Receptionist or in a similar customer-facing role within the Veterinary industry
- Exceptional communication and interpersonal skills
- Strong organisational abilities and be able to multitask in a fast-paced environment
- A genuine love for animals and a commitment to delivering outstanding client service
- Be proficient in computer systems and software
About Us
DNA Vetcare is a proudly independent group of multi award-winning surgeries, founded in 2006 by veterinary surgeons Alan van Heerden and Dane Walker. DNA Vetcare has a network of excellent veterinary surgeons who have been handpicked for their clinical skills, experience and ability to provide compassionate care for your four-legged (or three-legged, finned or feathered) friend. This network of excellence is the foundation on which we have built a strong reputation for providing the very best care to pets and owners alike.
Alan and Dane are dedicated to providing excellent service to clients, respectful, caring and expert care for animals and a supportive encouraging workplace for their teams.
Head Receptionist, London, Up to £32500 employer: Dnavetcare
Join our esteemed independent practice in Worthing, where we prioritise both your professional growth and personal wellbeing. With a supportive team environment, advanced clinical facilities, and a balanced 4-day working week, you can enjoy the vibrant coastal lifestyle while delivering exceptional veterinary care. Experience the perfect blend of career satisfaction and seaside living, making this an ideal place for passionate Veterinary Surgeons.
StudySmarter Expert Advice🤫
We think this is how you could land Head Receptionist, London, Up to £32500
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Dnavetcare!
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We think you need these skills to ace Head Receptionist, London, Up to £32500
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Dnavetcare. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Dnavetcare and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Dnavetcare. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Dnavetcare's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Dnavetcare
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Dnavetcare.
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Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
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A full-time HR role at Dnavetcare will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
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Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Dnavetcare and how you would contribute to adapting HR strategies.
