At a Glance
- Tasks: Be the friendly face of our practice, welcoming clients and their pets with a smile.
- Company: Join a multi-award-winning veterinary group dedicated to exceptional pet care.
- Benefits: Enjoy competitive pay, flexible hours, and a supportive team environment.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Experience in a customer-facing role and a genuine love for animals.
The predicted salary is between 22000 - 26000 £ per year.
About The Role
Are you a passionate and experienced veterinary receptionist looking for an exciting opportunity in Dartford? Look no further! Here at Mead Veterinary Centre, we are looking for a dedicated individual to join our incredible team as a Veterinary Receptionist. Our practice is renowned for delivering exceptional care and service to our clients’ lovely pets. We pride ourselves on our commitment to providing the very best veterinary care while creating a warm and welcoming environment for our teams, our patients and their owners.
As a Veterinary Receptionist, you'll be the first point of contact for our clients, the friendly face and the first person our clients see when they walk through our doors, greeting clients with a smile and giving their pets a good old fuss! You'll assist them with scheduling appointments, answering inquiries and providing general support. This position will be covering 40 hours a week - over 5 days and 1:5 weekends with days back in lieu. Also bank holidays will be shared equally between the reception team with TOIL.
Your day at Mead Vets could include:
- Welcoming clients and their pets upon arrival
- Book appointments and arrivals on the RX Works diary
- Help to promote our Healthcare Plan so that pets are receiving premium discounted preventative treatment
- Booking follow up appointments for the pet once they have left their initial consultation
- Help the Vet and Nurse team with queries
- Being responsible for paperwork being scanned onto pets digital records
- Liaison with clients regarding queries for appointment booking and medication collection
- Ordering food and medication
- Taking payment immediately after treatment of the pet and processing 0% finance application for those clients wanting to spread the cost of payment for larger operations
- Managing an extremely busy reception desk with efficiency and professionalism
About You – Ideally you will have:
- Previous Experience working as a Veterinary Receptionist or in a similar customer‑facing role within the Veterinary or Medical Industry
- Exceptional communication and interpersonal skills, strong organisational abilities and the ability to multitask in a fast‑paced environment
- A genuine love for animals and a commitment to delivering outstanding client service.
- Be proficient in computer systems and software, having experience using RxWorks is a MASSIVE plus!
- Cuddling pets. Yes, that’s a must. Pets are everything to our amazing teams.
About Us
DNA Vetcare is a proudly independent group of multi award‑winning surgeries, founded in 2006 by veterinary surgeons Alan van Heerden and Dane Walker. Dane and Alan have taken their years of experience working in numerous high quality practices, to provide exceptional vet care across London and Kent. Claire Baker joined Alan and Dane as a Director in 2019, originally arriving at the main London hospital in 2013 as a locum. Claire heads up the Group’s operations and vet team recruitment. DNA Vetcare has a network of excellent veterinary surgeons who have been hand‑picked for their clinical skills, experience and ability to provide compassionate care for your four‑legged (or three‑legged, finned or feathered) friend. This network of excellence is the foundation on which we have built a strong reputation for providing the very best care to pets and owners alike. Alan and Dane are dedicated to providing excellent service to clients, respectful, caring and expert care for animals and a supportive encouraging workplace for their teams.
Veterinary Receptionist in Dartford employer: Dnavetcare
At Mead Veterinary Centre in Dartford, we pride ourselves on fostering a warm and welcoming work environment where our team is dedicated to providing exceptional care for pets and their owners. As a Veterinary Receptionist, you'll enjoy a supportive culture that values your contributions, offers opportunities for professional growth, and allows you to engage with clients and their beloved animals daily. With flexible working hours, shared bank holidays, and a commitment to employee well-being, joining our team means becoming part of a passionate community that truly cares.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in Dartford
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Mead Veterinary Centre. Familiarise yourself with their services and values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! As a Veterinary Receptionist, you'll be the friendly face clients see first. Brush up on your communication skills and think about how you can make clients feel welcome and valued. A warm smile and a genuine love for animals go a long way!
✨Tip Number 3
Show off your multitasking abilities! The reception desk can get busy, so be ready to demonstrate how you handle multiple tasks at once. Think of examples from your past experience where you juggled responsibilities effectively, and be prepared to share them during your chat.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our amazing team. Head over to our careers page and submit your application directly. It shows initiative and helps us keep track of your application better!
We think you need these skills to ace Veterinary Receptionist in Dartford
Some tips for your application 🫡
Show Your Passion for Pets:When writing your application, let your love for animals shine through! Share any experiences you have with pets, whether it's your own furry friends or volunteering at animal shelters. We want to see that genuine commitment to caring for our clients' beloved pets.
Highlight Relevant Experience:Make sure to mention any previous roles you've had as a veterinary receptionist or in customer service within the veterinary or medical field. We’re looking for those exceptional communication skills and organisational abilities, so don’t hold back on showcasing your experience!
Tailor Your Application:Take a moment to read through the job description and align your application with what we’re looking for. Use similar language and highlight how your skills match the requirements. This shows us you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to be part of our amazing team at Mead Veterinary Centre!
How to prepare for a job interview at Dnavetcare
✨Know the Practice Inside Out
Before your interview, take some time to research Mead Veterinary Centre. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission of providing exceptional care.
✨Showcase Your People Skills
As a Veterinary Receptionist, you'll be the friendly face clients see first. During the interview, highlight your communication skills and share examples of how you've successfully handled customer inquiries or difficult situations in the past. Remember, a warm smile goes a long way!
✨Demonstrate Your Love for Animals
Make sure to express your passion for animals during the interview. Share personal stories or experiences that showcase your commitment to animal welfare. This will resonate well with the team, as they value a genuine love for pets just as much as professional skills.
✨Prepare for Practical Scenarios
Expect to discuss how you'd handle specific situations, like managing a busy reception desk or dealing with a distressed pet owner. Think through these scenarios beforehand and be ready to demonstrate your organisational skills and ability to multitask effectively under pressure.
