At a Glance
- Tasks: Be the friendly face for clients and their pets, managing appointments and queries.
- Company: Join a multi-award-winning independent veterinary group in Dartford.
- Benefits: 40-hour work week, weekend back in lieu, and shared bank holiday time off.
- Other info: Cuddling pets is a must; enjoy a dynamic and fast-paced reception desk.
- Why this job: Make a real difference in pet care while working in a supportive team environment.
- Qualifications: Experience in a customer-facing role, love for animals, and strong communication skills.
The predicted salary is between 22000 - 26000 £ per year.
About The Role
Are you a passionate and experienced veterinary receptionist looking for an exciting opportunity in Dartford? Look no further! Here at Mead Veterinary Centre, we are looking for a dedicated individual to join our incredible team as a Veterinary Receptionist. Our practice is renowned for delivering exceptional care and service to our clients' lovely pets.
We pride ourselves on our commitment to providing the very best veterinary care while creating a warm and welcoming environment for our teams, our patients and their owners.
As a Veterinary Receptionist, you'll be the first point of contact for our clients, greeting them with a smile and giving their pets a good old fuss! You'll assist them with scheduling appointments, answering inquiries and providing general support.
This position will be covering 40 hours a week - over 5 days and 1:5 weekends with days back in lieu. Also, bank holidays will be shared equally between the reception team with TOIL.
Your day at Mead Vets could include:
- Welcoming clients and their pets upon arrival
- Booking appointments and arrivals on the RX Works diary
- Helping to promote our Healthcare Plan so that pets are receiving premium discounted preventative treatment
- Booking in follow-up appointments for the pet once they have left their initial consultation
- Helping the Vet and Nurse team with queries
- Being responsible for paperwork being scanned onto pets' digital records
- Liaison with clients regarding queries for appointment booking and medication collection
- Ordering food and medication
- Taking payment immediately after treatment of the pet
- 0% finance application processing for those clients wanting to spread the cost of payment for larger operations
- Managing an extremely busy reception desk with efficiency and professionalism
About You
Ideally you will have:
- Previous experience working as a Veterinary Receptionist or in a similar customer-facing role within the Veterinary or Medical Industry
- Exceptional communication and interpersonal skills
- Strong organisational abilities and be able to multitask in a fast-paced environment
- A genuine love for animals and a commitment to delivering outstanding client service
- Be proficient in computer systems and software, having experience using RxWorks is a MASSIVE plus!
- Cuddling pets. Yes, that's a must. Pets are everything to our amazing teams.
About Us
DNA Vetcare is a proudly independent group of multi award-winning surgeries, founded in 2006 by veterinary surgeons Alan van Heerden and Dane Walker. DNA Vetcare has a network of excellent veterinary surgeons who have been handpicked for their clinical skills, experience and ability to provide compassionate care for your four-legged (or three-legged, finned or feathered) friend. This network of excellence is the foundation on which we have built a strong reputation for providing the very best care to pets and owners alike.
Veterinary Receptionist — 40h/wk with Weekend Back in Lieu in Dartford employer: Dnavetcare
At Mead Veterinary Centre in Dartford, we pride ourselves on fostering a supportive and welcoming work environment where our team can thrive. As a Veterinary Receptionist, you'll enjoy a fulfilling role at the heart of our practice, with opportunities for professional growth and development while being part of a passionate team dedicated to exceptional pet care. Our commitment to work-life balance is reflected in our flexible scheduling, including time off in lieu for weekends worked, ensuring you have the time to recharge and enjoy life outside of work.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist — 40h/wk with Weekend Back in Lieu in Dartford
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Mead Veterinary Centre. Familiarise yourself with their services and values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! As a Veterinary Receptionist, you'll be the friendly face clients see first. Think about how you can showcase your exceptional communication skills during the interview. Maybe even role-play some common scenarios with a friend to get comfortable!
✨Tip Number 3
Show your love for animals! Be ready to share stories about your experiences with pets. Whether it's your own furry friends or previous work experiences, let your passion shine through. It’s all about connecting with the team and showing you’re a perfect fit!
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our amazing team. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it shows you’re proactive and keen to be part of our community!
We think you need these skills to ace Veterinary Receptionist — 40h/wk with Weekend Back in Lieu in Dartford
Some tips for your application 🫡
Show Your Passion for Pets:When writing your application, let your love for animals shine through! Share any experiences you've had with pets, whether it's caring for them or working in a veterinary setting. We want to see that you genuinely care about our furry friends!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Veterinary Receptionist role. Highlight relevant experience, especially in customer service or veterinary settings. We appreciate when applicants take the time to connect their skills to what we do at Mead Veterinary Centre.
Be Professional Yet Friendly:Remember, as a Veterinary Receptionist, you'll be the first point of contact for our clients. Use a warm and approachable tone in your application. Show us that you can balance professionalism with a friendly attitude – it’s key to fitting in with our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our amazing team!
How to prepare for a job interview at Dnavetcare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Veterinary Receptionist. Familiarise yourself with tasks like booking appointments, managing client queries, and using software like RxWorks. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Show Your Love for Animals
Since this role involves interacting with pets and their owners, be prepared to share your passion for animals during the interview. Talk about any relevant experiences you've had, whether it's volunteering at an animal shelter or simply being a pet owner. This personal touch can really resonate with the interviewers.
✨Practice Your Communication Skills
As the first point of contact for clients, strong communication skills are essential. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to simulate the interview environment and get comfortable with discussing your experience and skills.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the practice and team culture. Ask about their approach to client care or how they support their staff in a busy environment. This shows that you're genuinely interested in the role and eager to be part of their team.
