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For Companies At a Glance
- Tasks: Sell amazing long haul holidays and provide top-notch customer service.
- Company: Join dnata Travel, part of the Emirates Group, in a vibrant team.
- Benefits: Earn uncapped commission, enjoy travel discounts, and access mental health support.
- Why this job: Turn your passion for travel into a rewarding career with great earning potential.
- Qualifications: Experience in travel sales and a love for exceptional customer service.
- Other info: Dynamic training and development opportunities to boost your career.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Travel Consultant role at dnata. Travelbag is owned by dnata Travel, part of the Emirates Group. We are recruiting experienced Travel Consultants to join our team at our store in Harpenden.
Responsibilities
- Sell long haul destinations and tailor-made holidays with a focus on delivering exceptional customer service.
- Build and maintain strong relationships with customers, whether face to face or over the phone, to encourage repeat business.
- Meet and strive to exceed targets; participate in a target-driven environment; utilise marketing activity to generate customer enquiries.
- Attend product and supplier events to enhance knowledge of destinations and products; engage in ongoing training and development via the in-house team and academy.
- Represent Travelbag with professional conduct during the recruitment and onboarding process and as part of daily duties.
Requirements
- Experience selling long haul destinations and tailor-made holidays.
- Exceptional customer service skills and a passion for travel.
- Motivation to meet and exceed targets; GDS experience is advantageous.
- Experience in a target-driven environment and willingness to travel long haul is desirable.
Details
- Hours: 37.5 hours per week, 5 days over 7, typically 9:00am–6:00pm; peak periods may require 9:00am–9:00pm.
- Location: Harpenden (Travelbag store).
Benefits
- Uncapped commission scheme with average commission around £24K, top performers averaging £55K in commission.
- First-year OTE £35K; second-year OTE £39K.
- Travel and staff discounts, family and training benefits, pension, life assurance, employee assistance, mental health support, DEI initiatives, development opportunities, and more.
- Volunteer days, dnata4good and other staff welfare programs.
Training & Development
You will join a 4-week interactive training period with in-house training, followed by ongoing academy support, product knowledge sessions, and supplier events.
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Travel Consultant employer: dnata
Contact Detail:
dnata Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant
✨Tip Number 1
Get to know the company inside out! Research dnata and Travelbag, their values, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Attend travel expos or local events where you can meet industry professionals. Building relationships can lead to insider tips and even job opportunities that aren’t advertised.
✨Tip Number 3
Practice your pitch! Prepare a short, engaging introduction about yourself and your experience in selling long haul destinations. This will come in handy when you meet potential employers or during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Travel Consultant
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share your experiences and what makes you excited about helping others plan their dream holidays. We want to see that spark!
Tailor Your Application: Make sure to customise your application to highlight your experience with long haul destinations and customer service. We’re looking for specific examples that demonstrate how you've excelled in similar roles.
Keep It Professional Yet Friendly: While we want to see your personality, remember to maintain a professional tone. Use clear language and avoid jargon. We appreciate a friendly approach that reflects our commitment to exceptional customer service.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at dnata
✨Know Your Destinations
Before the interview, brush up on popular long haul destinations and tailor-made holiday options. Being able to discuss specific locations and experiences will show your passion for travel and help you connect with the interviewer.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you went above and beyond for a customer, as this role heavily relies on building strong relationships.
✨Understand the Target-Driven Environment
Familiarise yourself with what it means to work in a target-driven environment. Be ready to discuss how you've met or exceeded targets in previous roles, and express your motivation to achieve sales goals.
✨Engage with Ongoing Learning
Highlight your willingness to participate in training and development opportunities. Mention any relevant courses or events you've attended, and express enthusiasm for learning more about products and destinations.
