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For Companies At a Glance
- Tasks: Help customers plan amazing holidays and provide top-notch service.
- Company: Join Travelbag, part of the Emirates Group, where travel dreams come true.
- Benefits: Earn uncapped commission, enjoy travel discounts, and receive excellent employee perks.
- Why this job: Turn your passion for travel into a rewarding career with growth opportunities.
- Qualifications: Experience in selling long-haul holidays and a love for customer service.
- Other info: Enjoy ongoing training and development to enhance your travel expertise.
The predicted salary is between 36000 - 60000 £ per year.
Overview
At Travelbag, we make travel a piece of cake. Our knowledgeable experts live and breathe holidays, so they’re always on hand with tips and advice, to help our customers discover somewhere new. We’re owned by dnata Travel, part of the Emirates Group.
We are now recruiting for experienced Travel Consultants to join our team of experts at our store in Marlow.
Responsibilities
- Sell long-haul destinations and tailor-made holidays.
- Provide exceptional customer service and build lasting relationships with customers, whether face to face or over the phone.
- Work in a target-driven environment and strive to meet and exceed personal targets.
- Utilise GDS experience where available to support bookings and customer service.
- Participate in ongoing product and destination training to enhance knowledge and contribute to team success.
Qualifications
- Experience of selling long-haul destinations and tailor-made holidays.
- Exceptional customer service skills with a passion for travel.
- Motivated to meet and exceed targets.
- GDS experience would be an advantage.
- Experience in a target-driven environment and travel experience in long-haul destinations are desirable.
Compensation & Benefits
- Uncapped commission scheme with average commission of £24K on top of base salary; top performers averaging £55K in commission.
- Minimum OTE in first year: £35K rising to £39K in Year 2, depending on experience.
- Annual leave: 25 days increasing to 28 days after 5 years, plus bank holidays.
- Employee benefits including travel discounts, pension, life assurance, Employee Assistance programme, Mental Health First Aiders, ERGs, development support, and regular supplier events.
- Fam Trips and incentives, volunteer days, dnata4good program, cycle to work, long service awards, and other staff recognition programs.
- Free eye care tests and Taste Card membership, plus free tea and coffee in all shops.
Training & Development
You will have an initial 4-week interactive training period with our in-house training team, followed by ongoing development through the Travelbag academy, product training from the destination team, and supplier-hosted events.
Working Hours
Travel Consultants work 37.5 hours per week over 5 days (7 days operating pattern: 9am to 6:00pm). In peak periods we may open 9am to 9pm to meet customer demand.
Application Process
Our recruitment process includes an online ‘Get to know Travelbag’ session, a recorded video interview, and an in-person interview at the store you’re applying for if successful.
Additional
We’re committed to helping our team grow and thrive, with opportunities to advance and participate in industry events and awards.
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Travel Consultant employer: dnata
Contact Detail:
dnata Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant
✨Tip Number 1
Get to know Travelbag inside out! Before your interview, dive into our website and social media. Familiarise yourself with our destinations and services so you can chat confidently about how you can contribute to our team.
✨Tip Number 2
Practice makes perfect! Prepare for the recorded video interview by rehearsing common questions. Think about your travel experiences and how they relate to the role – we want to hear your passion for travel!
✨Tip Number 3
Show us your personality! During the in-person interview, let your enthusiasm shine through. We’re looking for someone who can build relationships with customers, so be ready to share stories that highlight your customer service skills.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in our minds as we make our decisions. Plus, it’s a great chance to reiterate your excitement about joining the Travelbag team!
We think you need these skills to ace Travel Consultant
Some tips for your application 🫡
Show Your Passion for Travel: When you're writing your application, let your love for travel shine through! Share your experiences and what makes you excited about helping others discover new destinations. We want to see that spark!
Tailor Your Application: Make sure to customise your application to highlight your experience with long-haul destinations and customer service. Use specific examples that relate to the role, so we can see how you'd fit right in with our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great candidate. Remember, we’re looking for someone who can communicate effectively with our customers!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at dnata
✨Know Your Destinations
Brush up on popular long-haul destinations and tailor-made holiday options. Being able to discuss specific locations, activities, and travel tips will show your passion for travel and impress the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about situations where you went above and beyond to meet a customer's needs, as this is crucial for a Travel Consultant role.
✨Familiarise Yourself with GDS
If you have GDS experience, be ready to discuss it! If not, do some research on how Global Distribution Systems work and be prepared to explain how you would use them to enhance customer service.
✨Demonstrate Your Target-Driven Mindset
Be prepared to talk about your experience in target-driven environments. Share specific examples of how you've met or exceeded targets in previous roles, as this will resonate well with the interviewers at Travelbag.
