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- Tasks: Manage daily operations, ensuring safety, quality, and compliance in a dynamic catering environment.
- Company: Join dnata Catering UK, the world's largest inflight caterer with a global presence.
- Benefits: Enjoy free meals, health cover, gym discounts, and opportunities for professional growth.
- Why this job: Be part of a global family and make a real impact in the catering industry.
- Qualifications: Experience in logistics, problem-solving skills, and strong people management abilities.
- Other info: Flexible work environment with excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Service Delivery Shift Manager role at dnata
dnata Catering UK is the world’s largest inflight caterer. Now spanning more than 60 global locations, we continue to invest in growing our business through technology, new facilities and acquisitions. We’re growing where our customers want us to.
Our Shift Manger will pro-actively manage the daily operation, with responsibility for the delivery of safety cost, quality, compliance and people KPIs – in line with company, legal and airline standards. To be actively involved and maintain an effective and productive team which focuses achievement on results and develops and sustains effective customer relationships.
Key Responsibilities of a Shit Manager:
- Highly motivated and driven in maintaining the highest standards in quality, food safety, HACCP and Health & Safety.
- Pro-actively investigating all accidents/incidents/delays to determine the root cause and put in place the appropriate solutions to eradicate further reoccurrences.
- To ensure work is completed according to daily work schedule and all costs are within agreed targets and any issues escalated to Operations Manager when necessary.
- Work in collaboration with Shift Supervisor to ensure that rosters, work schedules and teams are managed effectively and in a fair and transparent method.
- Ensure all material and product and related costs are allocated and effectively managed within budget and to deadlines.
- Able to manage targets and ability to demonstrate their impact on business performance. Championing change initiatives and improvements with OPS Ex
- Ensure standards of external and internal customer service are met and use of effective pro-active commutation with all internal and external key stakeholders is maintained.
- Adhering to all Legislation, Company Policy and Compliance standards are met.
- Providing Leadership, coaching and training to the team and dealing with any employee relations issues according to Company policy.
What do we need from you?
- Experience within the transport sector or logistics.
- Computer literate – Microsoft Outlook, Word and Excel
- Evidenced people management experience e.g. dealing with performance issues, holidays, rosters and absence management
- An understanding of cost and control management
- Attention to detail and accuracy
- Good organisation skills and flexibility
Finally, what\’s in it for you?
- An opportunity to be part of a global family.
- Free breakfast, lunch and dinner on site
- Free tea and coffee whilst on shift
- £60 towards both, dental and optical cover through our Simply health Cash Plan
- Discounted gym membership at over 2000 gyms nationwide
- Cycle to Work Scheme
- Opportunity to enhance your learning through our inhouse apprenticeship programme
- Access to our Employee Assistance Programme (EAP) which offers counselling
If you believe your skills and experience align with what we\’re looking for, we encourage you to apply — we’d love to hear from you!
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Other
Industries
- Airlines and Aviation and Caterers
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Service Delivery Shift Manager employer: dnata
Contact Detail:
dnata Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Shift Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at dnata Catering. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching common questions for Service Delivery Shift Managers. Think about how your experience aligns with their needs, especially around safety, quality, and team management.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Share specific examples of how you've tackled challenges in previous roles, particularly in logistics or transport sectors.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Delivery Shift Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your problem-solving skills and any relevant experience in the transport or logistics sector. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Delivery Shift Manager role. Share specific examples of how you've managed teams and improved processes in the past. We love a good story!
Showcase Your Leadership Skills: Since this role involves coaching and leading a team, make sure to highlight your leadership experience. Talk about how you've dealt with performance issues or managed rosters effectively. We’re looking for someone who can inspire and motivate others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at dnata
✨Know Your Stuff
Make sure you understand the key responsibilities of a Service Delivery Shift Manager. Brush up on your knowledge of food safety, HACCP, and health & safety standards. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, especially in logistics or transport. Think about specific incidents where you identified root causes and implemented solutions. This will demonstrate your proactive approach and ability to manage incidents effectively.
✨Highlight Your People Management Experience
Be ready to discuss your experience with managing teams, handling performance issues, and ensuring effective communication. Share stories that illustrate your leadership style and how you've fostered a positive team environment, as this is crucial for the role.
✨Understand Cost Management
Familiarise yourself with cost control management principles. Be prepared to talk about how you've managed budgets in the past and any strategies you've used to keep costs within targets. This will show that you can handle the financial aspects of the role effectively.