At a Glance
- Tasks: Maximise sales opportunities and deliver outstanding customer service in a vibrant team.
- Company: Join dnata Travel Group, the UK's leading B2B tour operator with a fun culture.
- Benefits: Enjoy travel discounts, 25+ days annual leave, and a supportive work environment.
- Other info: Modern office in Leyland with great career development and social events.
- Why this job: Be part of an exciting industry and help customers create unforgettable travel experiences.
- Qualifications: GCSE equivalent, experience in sales or customer service, and a passion for travel.
The predicted salary is between 30000 - 33000 £ per year.
Salary
OTE £30k in Year 1 increasing to £33k+
Overview dnata Travel Group B2B is the UK’s biggest B2B-only tour operator and comprises flagship brand Gold Medal and three specialist brands – Pure Luxury, Cruise Plus and Incredible Journeys.
We pride ourselves on our agents-first approach and our strong relationships with a wide range of supplier partners across the industry.
We are part of the Emirates group.
We are recruiting a Sales Consultant to excel in both sales and service, maximise sales opportunities, and build relationships with key agents.
Responsibilities
- Answering calls in a professional and timely manner
- Delivering outstanding customer service on every call
- Delivering required conversions over each trading period
- Maximising all sales opportunities
- Maximising all ancillary sales opportunities, including touring (extended and day), cars and campervans, transfers
- Providing feedback on Barriers To Sale (Pricing & Product)
- Answering sales calls from various brands within the Gold Medal Travel Group portfolio
- Minimising losses and errors within the business
- Reading back all details of customers’ itineraries
- Adhering to all call centre call etiquette
- Always going the extra mile for every customer
- Following up on enquiries/quotes from customers
- Communicating effectively with customers, internal teams and external partners
Qualifications
To be considered for this role, we need you to have the following skills, experience and qualifications:
- Minimum requirements
- Equivalent to GCSE or O’Level standards
- Previous experience in a target-driven environment
- Previous experience in a customer-driven environment
- Travel experience to long-haul destinations
Skills and Knowledge
- Excellent communication and negotiation skills
- Self-motivated
- Numerate
- Ability to work cross-department
- Ability to multi-skill
- Knowledge of Microsoft Office products and/or in-house systems
- Flexible approach
- Knowledge of travel-related systems
- Location
This role is based at our bright, modern office in Leyland, just 10 minutes from junctions 28 & 29 of the M6.
Benefits
- Travel discounts – dedicated Staff Travel Team to help plan your next adventure and source the best deals for our people
- 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
- Additional annual leave purchase scheme
- Company pension scheme
- Life assurance
- Low-cost health care for you and your family
- Employee Assistance programme
- Mental Health First Aiders
- Ongoing development – in-house People Development Team
- Industry/social events – supplier events, office socials, pop-up shops
- Cycle to work scheme
- Reward & recognition programme
- Belong programme - Employee Resource Groups (ERGs) that support our DEI strategy
- Volunteer days – one paid day per year
- dnata4good – supporting local communities
- Refer a friend scheme
- Free eye care tests
- Free Taste Card membership – discounts on dining out, movies, attractions, takeaways and online shopping
- Casual dress code
- Free tea and coffee, subsidised on-site restaurant with free Wi-Fi and free car parking
- #J-18808-Ljbffr
Sales Consultant in Rishton employer: dnata
dnata is an excellent employer that prioritises the well-being and growth of its employees. With a vibrant work culture in Luton, you will enjoy on-site perks such as free meals and parking, alongside comprehensive benefits like dental and optical care. The company fosters employee development, ensuring that you have opportunities to advance your career while contributing to high-quality services for airline customers.
