At a Glance
- Tasks: Lead IT services, ensuring technology supports business needs and operational delivery.
- Company: Join Dnata, a global leader in air and travel services.
- Benefits: Enjoy free meals, health plans, gym discounts, and learning opportunities.
- Other info: Inclusive recruitment process with support for interview adjustments.
- Why this job: Make a real impact in a dynamic environment with a global family.
- Qualifications: Proven IT leadership experience and strong technical expertise required.
The predicted salary is between 51750 - 63250 £ per year.
Head of IT
Department
Central Functions
Employment Type
Permanent - Full Time
Location
- Manchester M90 5EX (BOND)
- Description
Who are we?
Dnata is one of the world’s largest air and travel services providers.
We provide a comprehensive range of inflight catering, onboard retail, supply chain and logistics services at all major and regional airports across the UK.
Dnata Catering provide expertly crafted inflight catering services, delivering fresh and high-quality meals at major and regional airports across the UK.
As the leading Halal caterer in the UK, we also provide tailored experiences to meet each customer’s unique needs.
We’re a leader in VIP catering, offering bespoke inflight to private and charter clients.
To deliver IT Services to a standard and at a cost that meets the business needs.
The Head of IT should be an experienced technology leader who can provide strategic direction whilst remaining hands‑on enough to support operational delivery when required.
The role is responsible for both Technical Services (Infrastructure) and Business Systems, ensuring technology enables the business whilst maintaining stability, security and compliance.
Key Responsibilities
IT Leadership & People Management
Skills, Knowledge and Expertise
- Leadership & Management
- Proven experience leading and developing high‑performing IT teams within a complex business environment.
- Strong people leadership, coaching, mentoring and performance management capabilities.
- Ability to influence, engage and build credibility with executive stakeholders and cross‑functional teams.
- Experience driving cultural and organisational change.
- Technical & Operational Expertise
- Broad knowledge of enterprise applications, infrastructure, networks, cloud technologies and end‑user computing environments.
- Strong understanding of IT service management principles, including incident, problem, change and release management.
- Experience managing business‑critical systems and ensuring high levels of availability, resilience and performance.
- Knowledge of cybersecurity principles, identity and access management, data protection and IT governance frameworks.
- Strategy & Business Acumen
- Demonstrated ability to develop and execute technology strategies that support business growth and operational excellence.
- Commercially focused with strong business partnering skills and the ability to translate business needs into technology solutions.
- Experience supporting customer bids, RFP responses and strategic business initiatives.
- Ability to identify and implement technology‑enabled process improvement opportunities.
- Financial & Commercial Management
- Proven experience managing IT budgets, forecasting expenditure and delivering cost optimisation initiatives.
- Strong commercial awareness with experience managing technology suppliers, contracts and service agreements.
- Ability to evaluate technology investments and develop compelling business cases.
- Governance, Risk & Compliance
- Experience implementing and maintaining IT governance, risk management and compliance frameworks.
- Strong understanding of information security policies, controls and industry best practices.
- Knowledge of audit processes, regulatory compliance requirements and technology risk management.
Qualifications & Experience
- Significant senior‑level IT leadership experience, ideally within a multi‑site operational or logistics environment.
- Degree‑level qualification in Information Technology, Computer Science, Business Systems or a related field, or equivalent experience.
- Professional certifications such as ITIL, Prince2, PMP, Agile, Microsoft, AWS, CISSP or equivalent are desirable.
- Demonstrable track record of delivering strategic technology initiatives and operational excellence.
Benefits
- An opportunity to be part of the Emirates global family.
- Free breakfast, lunch and dinner on site
- Free tea and coffee
- Simply health Plan
- Refer a Friend Scheme
- Discounted gym membership at over 2000 gyms nationwide
- Cycle to Work Scheme
- Opportunity to enhance your learning through our inhouse apprenticeship programme
If you're invited to interview, please let us know if there are any adjustments we can make to ensure you're cleared for take‑off and able to perform at your best.
We’re committed to making the recruitment journey as smooth and inclusive as possible.
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Head of IT in Ringway employer: dnata
dnata is an excellent employer that prioritises the well-being and growth of its employees. With a vibrant work culture in Luton, you will enjoy on-site perks such as free meals and parking, alongside comprehensive benefits like dental and optical care. The company fosters employee development, ensuring that you have opportunities to advance your career while contributing to high-quality services for airline customers.
StudySmarter Expert Advice🤫
We think this is how you could land Head of IT in Ringway
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what dnata values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges dnata might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at dnata!
✨Direct Apply to dnata
Let's not forget to apply directly through the dnata website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Head of IT in Ringway
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at dnata.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at dnata. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at dnata
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
