At a Glance
- Tasks: Manage meal updates, liaise with departments, and ensure quality service at Bristol Airport.
- Company: Join dnata Catering UK, a vibrant team at Bristol Airport.
- Benefits: Free meals, dental and optical cover, gym discounts, and apprenticeship opportunities.
- Other info: Flexible hours and excellent career growth potential.
- Why this job: Be part of a dynamic environment and enhance your skills while making an impact.
- Qualifications: Strong customer service, computer skills, and ability to work under pressure.
dnata Catering UK are actively seeking an Operations Clerk to join our already successful and vibrant team at Bristol Airport. The job holder will be responsible for liaising directly with all internal departments to communicate any flight meal increases or changes, aircraft swaps etc. The post holder will be responsible for receiving meal figures from airlines, checking updates, filing, entering information onto IT systems and organising any late meal increases as they come in. You will also ensure the provision of an accurate, consistent and quality service to our customers.
Key Responsibilities
- Updating and maintaining changes in information into CBase system, print & check ACOs against system when required.
- Support entering aircraft changes/movement details into CBase system, informing all internal departments and supervisors.
- Follow up with all departments whilst liaising with dispatch with all relevant information.
- Communicating via telephone, e-mail system, two way radio system with all internal departments, and departmental Managers to ensure on time performance.
- Completing all increase logs, strip sheets, a/c registration log, a/c change sheet, filing of telex communications, printing documentation as required, creation of ACOs, checking of final figures, filing ACOs for billing, entering final figures onto system for specific airlines.
- Printing of CBase labels for all airlines.
- Accurately completing all relevant documentation.
- Reporting any accidents or incidents and ensure any corrective actions are taken.
- Ensuring compliance with the company compliance policies.
- Filling documentation and other general filing, e-mailing, photocopying & faxing.
- Liaising effectively with members of the Service Delivery team and other Departments.
- Despatching vehicles in line with regulations CAA.
- Entering information into FTQ system and provide information for management meeting.
- Utilising Trutac to provide real time vehicle and driver compliance.
Skills, Knowledge and Expertise
- Excellent customer service skills - essential.
- Excellent Computer skills essential, including Excel and Word - essential.
- Fluent in English with good verbal and written communication skills - essential.
- Able to solve problems and work within strict deadlines - essential.
- Good knowledge of cBase system – desirable.
- Able to deliver and improve upon set targets.
- Able to work on your own initiative.
- Self disciplined, reliable and accurate with a keen eye for detail.
- Able to work as a team member and stand alone.
- Flexibility in working hours.
Benefits
- Free meals on site and refreshments.
- £60 towards both, dental and optical cover through our Simply Health Cash Plan.
- £150 if you Refer a Friend.
- Discounted gym membership at over 2000 gyms nationwide.
- Cycle to Work Scheme.
- Opportunity to enhance your learning through our inhouse apprenticeship programme.
- Pension scheme and life cover.
- Access to our Employee Assistance Programme (EAP) which offers counselling and advice on a wide variety of issues, 24 hours a day, seven days a week.
Operations Clerk employer: dnata
dnata Catering UK is an exceptional employer, offering a vibrant work culture at Bristol Airport where teamwork and communication are key to success. Employees benefit from free meals, health cover contributions, and opportunities for personal growth through in-house apprenticeship programmes, all while enjoying a supportive environment that prioritises employee well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Clerk
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at dnata Catering UK. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Familiarise yourself with the CBase system and brush up on your customer service skills. Show us you can handle the pressure and keep things running smoothly.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t wait around. Apply straight away and follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Show off your problem-solving skills during interviews! Share examples of how you've tackled challenges in the past. We love candidates who can think on their feet and adapt to changing situations.
We think you need these skills to ace Operations Clerk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Clerk role. Highlight your customer service skills and any experience with IT systems, especially if you've worked with CBase or similar before. We want to see how you can bring your unique skills to our vibrant team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at dnata Catering UK. Mention your problem-solving abilities and how you thrive under deadlines, as these are key for us in this position.
Show Off Your Communication Skills:Since you'll be liaising with various departments, it's crucial to demonstrate your excellent verbal and written communication skills. Whether it's in your CV or cover letter, make sure to showcase examples of how you've effectively communicated in past roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at dnata
✨Know Your Systems
Familiarise yourself with the CBase system and any other relevant IT systems mentioned in the job description. Being able to discuss your experience with these systems will show that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since the role involves liaising with various departments, practice articulating how you’ve effectively communicated in past roles. Be prepared to give examples of how you’ve handled changes or updates in a fast-paced environment.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've solved problems under pressure. The interviewers will want to see that you can think on your feet and handle unexpected situations, so have a few stories ready to share.
✨Highlight Your Customer Service Experience
Customer service is key in this role, so be ready to discuss your approach to providing excellent service. Share examples of how you've gone above and beyond for customers in previous positions.
