Team Supervisor (Transport) in London

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Dnata is one of the world\’s largest air and travel services providers. We provide a comprehensive range of inflight catering, onboard retail, supply chain and logistics services at all major and regional airports across the UK. Dnata Catering provide expertly crafted inflight catering services, delivering fresh and high-quality meals at major and regional airports across the UK. As the leading Halal caterer in the UK, we also provide tailored experiences to meet each customer\’s unique needs. We\’re a leader in VIP catering, offering bespoke inflight to private and charter clients.

The RoleAs a Team Supervisor you will play a pivotal role in ensuring that our catering and goods arrive with our airline customers on time in line with various scheduling requirements. You will typically report to an Operations Manager and operate both unit base and airside throughout the working week.

You will be an active team member ensuring that all work is completed in accordance with the daily work schedule and in full compliance with dnata UK\’s safety, hygiene, quality standard and transport regulatory requirements such as DVSA and DVLA.

As a supervisor you will be responsible for creating a safe working environment. You will promote a culture in which safety, wellbeing and compliance are integral to daily operations to ensure that daily production and service targets are achieved efficiently, and to the required quality standards.

The First Line Supervisor effectively organizes resources to deliver the required activity for each shift and ensures team members understand their tasks, work safely, follow standard operating procedures, and deliver on-time to meet customer requirements.

Key ResponsibilitiesSafety Leadership

Take ownership for all aspects of health, safety, hygiene and compliance within your operational area

Lead by example to promote a safety first culture, ensuring all colleagues understand and follow safety rules and SOPs consistently

Conduct daily safety checks and ensure that hazards, near misses and incidents are reported and investigated promptly in accordance with dnata UK\’s policies

Actively support and contribute to dnata UK\’s safety campaigns, continuous improvement initiatives and audits

Ensure all team members receive mandatory safety training within required timescales

Transport Supervision

Assist with Tacho Vehicle Downloads

Assist with Driver Tacho Downloads

Vehicle Service/Inspections to be carried out on time and in line with the planner

Supervise with vehicle defect reporting, drivers first use checks

Driver quality checks to be carried out

Assist with transport admin

Ability to work without close supervision and as part of a team

Knowledge of driver\’s hours and regulations and compliance issues

Operational Delivery

Responsible for ensuring the team carries out its duties and work is completed according to daily work schedules and all costs are within agreed targets

Monitor work, highlight, and elevate any issues accordingly

Ensure the work schedule is maintained by shift, taking effective corrective action as required highlighting any issues to the appropriate Manager

Ensure standards of external and internal customer service are met

Deal with all issues or customer requests in a timely manner, escalating matters which cannot be resolved to the appropriate manager

Ensure completion of all operational paperwork and system updates accurately and on time.

Support the implementation of continuous improvement activities to enhance efficiency, quality, and safety.

Ensuring Compliance with Policies and Regulations:

Adhere to all Security Regulations, Legislation, Company Policy and Customer Requirements and ensure team members follow agreed procedures and regulations at all times including (but not limited to)

Fire Procedures within the unit as instructed through fire training

HACCP Food and Personal Hygiene Procedures

Safe Working Practices at all times including use of Personal Protective Equipment, correct Manual Handling techniques, use of equipment and general housekeeping activities

Transport regulatory requirements such as DVSA and DVLA

Carry out Daily Compliance Checks and communicate any issues appropriately

Take action in the event of a non-conformance issue and clearly communicate issues and concerns to the appropriate Manager on shift

Ensure all team members receive mandatory compliance training within required timescales

People Tasks

Supervise, motivate, and support a team of operational staff on shift ensuring team members adhere to attendance, conduct and performance standards

Provide on-the-job training, coaching, and feedback to develop team skills and knowledge and ensure training needs are identified and highlighted to the relevant Manager

Conduct daily and weekly shift briefings, ensuring clear communication of objectives, safety messages, and performance updates.

Conduct basic people management tasks including return-to-work interviews, absence recording, initial investigations and initial performance conversations.

Encourage teamwork, communication, and a positive working culture within the shift with strong driver engagement.

Required Skills

Experience supervising operational teams

Proven ability to lead a safety-first culture and drive safe working practices

Background in fast-paced operational, logistics, and transport

Knowledge of Health & Safety, transport, distribution and previous experience within HGV industry

Understanding of basic HR processes (attendance management, RTW interviews)

Basic IT skills (time & attendance systems, reporting)

Good level of English

Requirement to work shift patterns and weekends/bank holidays when required

Driving license requirement

Have strong communication and teamwork skills

Preferred Skills

HGV license

First aid experience

IOSH experience

Mental health training

Transport managers CPC

Working Conditions

Shift-based working including early, late, night and weekend shifts.

Active role involving time between the unit and airside

PPE must be worn as required

What\’s in it for you?

An opportunity to be part of the Emirates global family.

Free breakfast, lunch and dinner on site

Free tea and coffee

Simply health Plan

Refer a Friend Scheme

Discounted gym membership at over 2000 gyms nationwide

Cycle to Work Scheme

Opportunity to enhance your learning through our inhouse apprenticeship programme

If you\’re invited to interview, please let us know if there are any adjustments we can make to ensure you\’re cleared for take-off and able to perform at your best. We\’re committed to making the recruitment journey as smooth and inclusive as possible.

Our roles attract high volumes of applications, so it may take us a little time to taxi through them all. We aim to respond to every application within 14 days. If you haven\’t heard from us by then — or if you have any questions about this or other opportunities — feel free to contact a member of our Talent crew for further assistance.

We appreciate your patience while we navigate the runway!

Seniority levelAssociate

Employment typeFull-time

Job functionDistribution, Management, and Supply Chain

IndustriesTransportation, Logistics, Supply Chain and Storage and Hospitality

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