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- Tasks: Lead and inspire your team to deliver exceptional travel experiences and maximise sales.
- Company: Join Travelbag, part of the Emirates Group, where travel dreams come true.
- Benefits: Enjoy travel discounts, generous leave, health care, and ongoing development opportunities.
- Why this job: Be a key player in shaping unforgettable holidays for customers while growing your career.
- Qualifications: Experience in travel sales and strong leadership skills are essential.
- Other info: Dynamic work environment with a focus on community and employee well-being.
The predicted salary is between 36000 - 60000 £ per year.
At Travelbag, we make travel a piece of cake. Our knowledgeable experts live and breathe holidays, so they’re always on hand with tips and advice, to help our customers discover somewhere new. Whether they want a relaxing week away or a month-long adventure, we’ve got it covered. We’re owned by dnata Travel, part of the Emirates Group.
We are looking for a Sales Manager to lead our Harpenden team. In this role you will be responsible for the overall financial and sales performance of your store. This is very much a ‘hands-on’ role for someone with a ‘lead from the front’ approach. You will work closely with your regional manager and with the wider Travelbag management team to deliver sales results whilst championing the Travelbag brand.
Ideally, we are looking for someone with previous travel industry experience who is an inspirational leader and engages with their team to achieve results. You should have strong commercial awareness and financial management experience alongside excellent people management skills. We are also interested in applications from anyone looking for the next step in their career.
Job Accountabilities:- Overall responsibility for the day-to-day running of your shop; leading, developing and motivating your team
- Maximise revenue from a strong sales and customer service focus
- Deliver the agreed levels of service and quality ensuring targets and goals are achieved
- Direct and manage your shop within agreed operational and financial budgets. Actively reduce cost base to a minimum operational level to maximise revenue opportunities
- Work in partnership with the post-sales teams to ensure a high-quality end-to-end service to our customers
- Pre-empt any caveats and barriers to success by ongoing analysis of operations, taking appropriate action to resolve issues
- Co-ordinate with the wider management team to manage and plan available resource for the provision of call flow
- Engage with marketing and other sales departments to drive enquiries through increased footfall, local events, improved end-to-end customer experience and championing individual staff knowledge and experience
- Propose plans for localised revenue generation, including targets, costs and resource management and ongoing performance analysis
- Contribute to and attend brand events
- Extensive experience of working at a strategic level in an inbound travel sales environment either call centre or retail
- Sound operational management experience
- A thorough understanding of resource optimisation and delivery
- An excellent team player, with the ability to contribute and challenge, provide leadership and coaching opportunities within the scope of the performance management process
- Resilient with the ability to overcome challenges to consistently meet and exceed targets
- Self-motivated and approaches work with a mature and positive attitude
- The ability to introduce meaningful and stretching KPIs and maintain focus on achievement
- The ability to create a dynamic and high-performing team through selection, motivation and development
- Excellent communication skills - both written and verbal
- Excellent influencing skills at a senior management level
- Results-focused and committed to high personal standards and a desire to achieve
- Travel discounts – we have a dedicated Staff Travel Team to help you plan your next adventure
- 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
- Additional annual leave purchase scheme – so you can pursue your love of travel
- Company pension scheme
- Life assurance
- Low-cost health care for you and your family
- Employee Assistance programme
- Mental Health First Aiders
- Ongoing development – we have an in-house People Development Team
- Industry/social events – including supplier events, office socials & parties and pop-up shops
- Cycle to work scheme
- Long service awards
- Reward & recognition programme
- Belong programme - Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy
- Volunteer days – one day’s paid leave each year to volunteer with a registered charity
- dnata4good – supporting the local communities we work, live and thrive in
- Refer a friend scheme
- Free eye care tests
- Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online shopping
- Casual dress code
- Free tea and coffee, break area with free Wi-Fi
Branch Manager in Harpenden employer: dnata
Contact Detail:
dnata Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager in Harpenden
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the hunt for a Branch Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Travelbag and its values. Show us that you understand our mission to make travel easy and how your leadership style aligns with our brand. Bring your A-game and be ready to share examples of how you've driven sales and motivated teams in the past.
✨Tip Number 3
Don’t just wait for job postings—be proactive! Visit our website regularly and apply directly through it. This shows initiative and gives you a better chance of standing out from the crowd.
✨Tip Number 4
Follow up after interviews with a thank-you email. It’s a simple gesture that can leave a lasting impression. Reiterate your enthusiasm for the role and how you can contribute to the team at Travelbag.
We think you need these skills to ace Branch Manager in Harpenden
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences or insights that highlight why you're excited about the role and how you can contribute to making travel a piece of cake for our customers.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to reflect the skills and experience mentioned in the job description. We want to see how your background aligns with the responsibilities of the Branch Manager role, so don’t hold back on showcasing your relevant achievements!
Highlight Leadership Skills: Since this is a hands-on leadership role, emphasise your experience in leading teams and driving results. Share specific examples of how you've motivated your team in the past and how you plan to engage with your future team at Travelbag.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at dnata
✨Know Your Stuff
Before the interview, make sure you brush up on Travelbag's offerings and the travel industry in general. Being able to discuss current trends or popular destinations shows your passion and knowledge, which is crucial for a role that involves leading a team in sales.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team to achieve targets or improved performance. This will demonstrate your ability to inspire and engage others, which is key for the Branch Manager position.
✨Be Financially Savvy
Since the role involves managing financial performance, be ready to discuss your experience with budgets and revenue generation. Bring examples of how you've maximised revenue or reduced costs in previous roles, as this will highlight your commercial awareness.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you assess if Travelbag is the right fit for you.
