Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage cargo records and assist customers in a fast-paced aviation environment.
- Company: Join dnata, a leading player in the aviation industry with a commitment to diversity.
- Benefits: Full training provided, competitive pay, and a dynamic work schedule.
- Why this job: Perfect for aviation enthusiasts looking to kickstart their career in a vibrant setting.
- Qualifications: Fluent English and basic computer skills; previous experience is a plus but not required.
- Other info: Enjoy a 4 ON 4 OFF shift pattern with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
Ground Handling Operative, Office BHX
At dnata we handle a variety of cargo, ranging from live animals through to luxury cars, ensuring it is safely and securely prepared ready to travel.
You will be required to create and update records of all consignments in the airline computer systems and separate and distribute cargo documents according to airline requirements. You will also be expected to serve customers collecting cargo including taking payments of charges and operate a telephone system in a polite and efficient manner. In addition, you will also liaise with warehouse staff and driving as appropriate and be responsible for checking dangerous goods to IATA and AVI checks.
If you have a passion for aviation and thrive in a fast-paced environment, this is the perfect opportunity for you!
Job Requirements
- Fluency in both verbal and written English is a must
- Previous office experience is desirable but not essential, as full training will be given to the right candidates who wish to share in dnata\’s vision, mission and values
- Ability to work with various airlines systems and basic computer skills is essential
- Pre-employment checks – ability to achieve successful completion of the referencing (checkable 5 year employment/education history) and criminal record check procedures to meet dnata and CAA security regulations, and a satisfactory medical report.
Hours and shift pattern
42 hours per week. 4 ON 4 OFF Shift pattern: 06:00-18:00 and 18:00-06:00 (subject to change due to operational requirements).
dnata is an equal opportunity employer committed to fostering a diverse and inclusive workplace.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Administrative
Industries
- Airlines and Aviation
Referrals increase your chances of interviewing at dnata. Get notified about new Clerical Support Specialist jobs in Birmingham, England, United Kingdom.
#J-18808-Ljbffr
Ground handling Operative Clerical employer: dnata
Contact Detail:
dnata Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ground handling Operative Clerical
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the aviation industry. They might have insider info on job openings at dnata or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching dnata's values and mission. Show us that you're not just looking for any job, but that you're genuinely excited about being part of our team and contributing to our vision.
✨Tip Number 3
Practice your customer service skills! Since you'll be dealing with customers collecting cargo, think of scenarios where you might need to handle inquiries or complaints. We want to see how you can keep things polite and efficient.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining dnata and ready to take that next step in your career.
We think you need these skills to ace Ground handling Operative Clerical
Some tips for your application 🫡
Show Your Passion for Aviation: When writing your application, let your enthusiasm for aviation shine through! We want to see that you’re excited about the role and ready to thrive in a fast-paced environment. A little passion goes a long way!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to highlight your relevant skills and experiences without rambling. Remember, less is often more!
Tailor Your Application: Make sure to customise your application to fit the job description. Mention specific skills like your ability to work with airline systems or your customer service experience. This shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it makes the process smoother for both you and us!
How to prepare for a job interview at dnata
✨Know Your Cargo
Familiarise yourself with the types of cargo dnata handles, from live animals to luxury cars. Understanding the importance of safe and secure handling will show your passion for aviation and readiness for the role.
✨Brush Up on Computer Skills
Since you'll be working with airline computer systems, make sure you're comfortable with basic computer operations. Practising data entry and record-keeping can give you a leg up during the interview.
✨Customer Service is Key
Prepare to discuss how you would handle customer interactions, especially when taking payments or answering queries. Think of examples from past experiences where you provided excellent service, even if they’re not directly related to aviation.
✨Understand Safety Regulations
Get to grips with IATA and AVI checks, as well as general safety protocols in the aviation industry. Showing that you’re aware of these regulations will demonstrate your commitment to safety and compliance.
