At a Glance
- Tasks: Lead a dynamic team to drive sales and deliver exceptional customer service.
- Company: Join Travelbag, part of the Emirates Group, where travel dreams come true.
- Benefits: Enjoy travel discounts, generous leave, health care, and ongoing development opportunities.
- Other info: Engage in fun events and community support initiatives while growing your career.
- Why this job: Be a key player in shaping unforgettable travel experiences for customers.
- Qualifications: Proven leadership in travel sales with strong operational management skills.
The predicted salary is between 30000 - 40000 £ per year.
At Travelbag, we make travel a piece of cake.
Our knowledgeable experts live and breathe holidays, so they’re always on hand with tips and advice, to help our customers discover somewhere new.
Whether they want a relaxing week away or a month‑long adventure, we’ve got it covered.
We’re owned by dnata Travel, part of the Emirates Group.
We are looking for a Sales Manager to lead our Handpende team.
In this role you will be responsible for the overall financial and sales performance of your store.
This is very much a ‘hands‑on’ role for someone with a ‘lead from the front’ approach.
You will work closely with your regional manager and with the wider Travelbag management team to deliver sales results whilst championing the Travelbag brand.
Ideally, we are looking for someone with previous travel industry experience who is an inspirational leader and engages with their team to achieve results.
You should have strong commercial awareness and financial management experience alongside excellent people management skills.
We are also be interested in applications from anyone looking for the next step in their career.
- Job Accountabilities
- Overall responsibility for the day‑to‑day running of your shop; leading, developing and motivating your team
- Maximise revenue from a strong sales and customer service focus
- Deliver the agreed levels of service and quality ensuring targets and goals are achieved
- Direct and manage your shop within agreed operational and financial budgets. Actively reduce cost base to a minimum operational level to maximise revenue opportunities
- Work in partnership with the post‑sales teams to ensure a high‑quality end‑to‑end service to our customers
- Pre‑empt any caveats and barriers to success by ongoing analysis of operations, taking appropriate action to resolve issues
- Co‑ordinate with the wider management team to manage and plan available resource for the provision of call flow
- Engage with marketing and other sales departments to drive enquiries through increased footfall, local events, improved end‑to‑end customer experience and championing individual staff knowledge and experience
- Propose plans for localised revenue generation, including targets, costs and resource management and ongoing performance analysis
- Contribute to and attend brand events
Qualifications and Experience Required
- Extensive experience of working at a strategic level in an inbound travel sales environment either call centre or retail
- Sound operational management experience
- A thorough understanding of resource optimisation and delivery
- An excellent team player, with the ability to contribute and challenge, provide leadership and coaching opportunities within the scope of the performance management process
- Resilient with the ability to overcome challenges to consistently meet and exceed targets
- Self‑motivated and approaches work with a mature and positive attitude
- The ability to introduce meaningful and stretching KPIs and maintain focus on achievement
- The ability to create a dynamic and high‑performing team through selection, motivation and development
- Excellent communication skills – both written and verbal
- Excellent influencing skills at a senior management level
- Results‑focused and committed to high personal standards and a desire to achieve
Benefits
- Travel discounts – we have a dedicated Staff Travel Team to help you plan your next adventure
- 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
- Additional annual leave purchase scheme – so you can pursue your love of travel
- Company pension scheme
- Life assurance
- Low‑cost health care for you and your family
- Employee Assistance programme
- Mental Health First Aiders
- Ongoing development – we have an in‑house People Development Team
- Industry/social events – including supplier events, office socials & parties and pop‑up shops
- Cycle to work scheme
- Reward & recognition programme
- Belong programme – Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy
- Volunteer days – one day’s paid leave each year to volunteer with a registered charity
- dnata4good – supporting the local communities we work, live and thrive in
- Refer a friend scheme
- Free eye care tests
- Free Taste Card membership – offering discounts on dining out, movies, attractions, take‑aways and online shopping
- Free tea and coffee, break our area with free Wi‑Fi
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager (1397) in England
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like dnata who are looking for fresh talent for roles like Branch Manager (1397).
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like dnata and give you a leg up for your Branch Manager (1397) application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Branch Manager (1397) openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Branch Manager (1397) in England
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Branch Manager (1397) role at dnata.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Branch Manager (1397) position at dnata.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of dnata.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to dnata's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Branch Manager (1397).
How to prepare for a job interview at dnata
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at dnata.
