Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage ramp operations at Gatwick Airport, ensuring safety and service excellence.
- Company: Join dnata, a global leader in ground handling services, committed to operational excellence.
- Benefits: Enjoy a collaborative culture, growth opportunities, and the chance to shape the future of aviation.
- Why this job: Be part of a dynamic team that values leadership, precision, and exceptional customer service.
- Qualifications: Experience in airport ground operations and strong leadership skills are essential.
- Other info: Flexible shifts required; join us and make a difference in the aviation industry!
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Duty Manager role at dnata 1 week ago Be among the first 25 applicants Join to apply for the Duty Manager role at dnata Are you a natural leader with a passion for operational excellence and team development? dnata is looking for a dedicated and experienced Ramp Duty Manager to join our dynamic team at Gatwick Airport. In this key role, you will take ownership of the dispatch, ramp, and belt departments, ensuring the smooth and efficient delivery of ground handling services. You\’ll be instrumental in executing operational plans that meet and exceed service level agreements, while consistently delivering on customer expectations. As a champion of dnata\’s Vision, Mission, and Values, you\’ll inspire your team to uphold the highest standards of safety, service, and professionalism in every shift Key Responsibilities Ensure a safe working environment by actively managing Health & Safety standards across all ramp operations. Deliver operational performance in line with agreed Service Level Agreements (SLAs) and customer expectations. Collaborate effectively with the wider management team across all departments to ensure seamless service delivery. Prepare and present accurate, factual reports for customers and key stakeholders as required. Lead and manage all aspects of staff performance, including attendance, sickness, annual leave, and payroll matters. Address daily staffing issues, including disciplinary actions, training needs, performance assessments, coaching, and motivation. Operate within budgetary constraints while maintaining high service standards. Provide the team with clear direction and expectations through regular communication and operational updates. Maintain a strong focus on customer service and operational excellence at all times. Uphold a disciplined, professional, and motivated workforce. Build and maintain strong working relationships with customers and third-party suppliers. Ensure full compliance with all CAA and airport authority regulations and procedures. Monitor and update Capita anomalies in a timely and accurate manner. Represent the department in internal and external meetings, including GAL conference calls. Conduct regular performance reviews and one-to-one sessions with team members. Provide cover for fellow Duty Managers during periods of annual leave or absence. Undertake any additional duties as required by management, appropriate to the role. Actively promote and embody dnata\’s Vision, Mission, and Values in all aspects of the role. Qualifications And Experience Proven experience in a supervisory or managerial role within airport ground operations, preferably in ramp or dispatch services. Strong understanding of aviation safety standards, airport regulations, and CAA compliance requirements. Demonstrated ability to lead, motivate, and develop high-performing teams in a fast-paced, operational environment. Excellent communication and interpersonal skills, with the ability to liaise confidently with internal teams, customers, and third-party stakeholders. Sound decision-making and problem-solving abilities, especially under pressure or in time-critical situations. Proficient in using operational systems and reporting tools; experience with Capita is an advantage. Financial awareness with the ability to manage resources effectively within budgetary constraints. Flexible and adaptable, with a willingness to work shifts, weekends, and cover for other Duty Managers as required. A commitment to upholding dnata\’s Vision, Mission, and Values in all aspects of the role If you\’re ready to take the next step in your aviation career and thrive in a role where leadership, precision, and service excellence are key, we\’d love to hear from you. At dnata, we\’re proud to foster a culture of collaboration, growth, and integrity—where every team member plays a vital role in delivering exceptional service. Join us at Gatwick and be part of a global organisation that\’s shaping the future of ground handlin Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management and Manufacturing Industries Airlines and Aviation Referrals increase your chances of interviewing at dnata by 2x Sign in to set job alerts for “Duty Manager” roles. London, England, United Kingdom 1 day ago Gatwick, England, United Kingdom 1 week ago Brighton, England, United Kingdom 2 hours ago London, England, United Kingdom 1 week ago London, England, United Kingdom 18 hours ago Duty Manager – Full Time – Pool In The Park, Woking Woking, England, United Kingdom 1 week ago Horsham, England, United Kingdom 1 week ago London, England, United Kingdom 1 month ago London, England, United Kingdom 1 month ago London, England, United Kingdom 1 week ago Billingshurst, England, United Kingdom 2 weeks ago Staines-Upon-Thames, England, United Kingdom 2 months ago London, England, United Kingdom 3 days ago London, England, United Kingdom 3 days ago Kingston Upon Thames, England, United Kingdom 1 month ago London, England, United Kingdom 1 week ago London, England, United Kingdom 6 days ago Horsham, England, United Kingdom 2 weeks ago Greater London, England, United Kingdom 53 minutes ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 5 days ago Guest Experience Supervisor (Duty Manager) – London Marriott Hotel Kensington London, England, United Kingdom 1 week ago Billingshurst, England, United Kingdom 1 day ago London, England, United Kingdom 1 week ago Assistant Manager- Breitling – Watches of Switzerland group London, England, United Kingdom 4 days ago Franchise Hotel – Guest Relations Manager London, England, United Kingdom 1 week ago TOTTENHAM COURT ROAD – ASSISTANT MANAGER London, England, United Kingdom 4 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Duty Manager employer: dnata
Contact Detail:
dnata Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with dnata's Vision, Mission, and Values. Understanding these will not only help you align your responses during interviews but also demonstrate your commitment to the company's culture and operational excellence.
✨Tip Number 2
Network with current or former employees of dnata, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your leadership skills and ability to manage teams effectively. Highlight situations where you successfully improved operational performance or resolved conflicts.
✨Tip Number 4
Stay updated on aviation safety standards and regulations relevant to ground operations. Being knowledgeable about these topics will not only boost your confidence but also show your dedication to maintaining high safety standards in the role.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supervisory or managerial roles within airport ground operations. Emphasise your understanding of aviation safety standards and any specific experience with ramp or dispatch services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and passion for operational excellence. Mention specific examples of how you've motivated teams and delivered exceptional service in previous roles.
Highlight Key Skills: In your application, clearly outline your decision-making and problem-solving abilities, especially in high-pressure situations. Include your proficiency with operational systems and any experience with Capita, as this is an advantage.
Showcase Your Commitment: Demonstrate your alignment with dnata's Vision, Mission, and Values. Share instances where you've upheld these principles in your work, particularly in fostering a culture of safety, service, and professionalism.
How to prepare for a job interview at dnata
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or improved performance. This will show the interviewers that you can inspire others and maintain high standards.
✨Understand Operational Excellence
Familiarise yourself with dnata's operational goals and how they align with customer expectations. Be ready to discuss how you would ensure service level agreements are met and how you would handle any challenges that arise in a fast-paced environment.
✨Emphasise Safety and Compliance
Safety is paramount in airport operations. Be prepared to talk about your understanding of aviation safety standards and CAA compliance. Share specific instances where you ensured safety protocols were followed and how you handled any safety-related issues.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making and problem-solving skills under pressure. Think of examples where you had to make quick decisions or manage crises effectively, as this will highlight your ability to perform in time-critical situations.