Dispatcher

We're seeking an experienced Aircraft Dispatcher to join our team at Gatwick Airport. In this critical role, you'll be responsible for orchestrating all aspects of aircraft turnaround operations, including load planning, weight and balance calculations, and coordinating various ground services from catering to refuelling. You'll work closely with flight crews, passenger services staff, and third-party vendors to ensure precise timing and seamless operations. The ideal candidate will excel at multi-tasking, maintaining detailed documentation, and providing clear communication across all departments.

Key responsibilities include:

• Load planning, weight and balance of aircraft.
• Working with operations team to ensure all aircraft are met and departed.
• Coordinating all the services that attend an aircraft to prepare for its next flight, e.g. caterers, re-fuellers, cleaners, baggage loading, de-icing.
• Documenting all key stage timings during the departure process.
• Liaison with Airline Flight Deck and Crews, Passenger Services staff and other Airport Personnel.
• Monitoring the under-wing activity and offload processes, completing reports in an auditable process.
• Ensuring compliance with all safety procedures.
• Prior to the loading of the aircraft, ensuring all service providers adhere to safe working practices.
• Docking and undocking of Passenger Boarding Bridge.
• Providing good communication to all departments and service providers during both arrival and departure process.
• Coordinating and ensuring 3rd party engagements are compliant as per their PTS (precision time schedule).
• Documenting any deviations or changes and communicating them at all times ensuring the correct information is used.
• Upon completion of the flight, sending/scanning/emailing all loading information to relevant airlines and ensuring CPM/LDM production, and all MVT messages sent.
• Ensuring ramp report card is filled in with full details and delay report if necessary.
• Assisting with any other duties to ensure on time departures and the provision of service levels.
• Attending weekly meetings with customer airlines.
• Updating Idaho & Findnet with arrival and departure information.
• Undertaking flight audits.
• Liaising with flight deck over the ground air radio.
• Updating TOBT to comply with airport SLA.
• Undertaking any other duties as required by management, commensurate with the grade of the post.

The successful candidate will be a natural leader with proven ability to motivate and coach teams in a high-pressure airport environment. You must demonstrate excellent strategic thinking and decision-making capabilities, particularly when working under tight deadlines. Strong IT proficiency is essential, as is the ability to work independently while maintaining effective communication with multiple stakeholders. Your interpersonal skills should enable you to influence and engage with various departments and external partners, contributing to a cohesive and efficient operation. Above all, you should be a resilient individual who thrives in a fast-paced environment and can inspire others to perform at their best.