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- Tasks: Assist travel agents with after-sales queries and provide exceptional customer service.
- Company: Join dnata Travel Group, a leading tour operator with 40 years of experience in crafting unique holidays.
- Benefits: Enjoy flexible part-time hours and the chance to work in a dynamic travel environment.
- Why this job: Be part of a passionate team that values customer satisfaction and makes every day exciting.
- Qualifications: Previous customer service experience and GCSEs in Maths and English are required.
- Other info: This role offers 21 hours a week, perfect for students balancing studies and work.
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Customer Service Advisor Cruise & Tours (Part Time), Preston
Client:
dnata
Location:
Preston, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
Job Reference:
3336fc8ba86c
Job Views:
3
Posted:
29.06.2025
Expiry Date:
13.08.2025
Job Description:
dnata Travel Group B2B is an award-winning tour-operator with over 40 years’ experience in tailor-making holidays to worldwide destinations across 4 specialist travel brands – Gold Medal | Pure Luxury | Cruise Plus | Incredible Journeys. We are part of dnata Travel Group family, owned by the Emirates Group.
We are recruiting for a Customer Service Advisor to join our cruise and tours customer service team in Leyland, supporting our B2B brands of Cruise Plus and Incredible Journeys.
This is a great opportunity to join a fast-paced and exciting industry where no two days are quite the same. In this role, you will service after-sales calls from our travel agent partners, providing the excellent service they expect from us.
Our Cruise & Tours Customer Service Team is dedicated and passionate about supporting our travel agent partners, going the extra mile, and making them and their customers feel valued at each step of their journey, helping us stand out from the crowd.
Day-to-day, you will be responsible for supporting our travel agent partners and providing great after-sales care both over the phone and via email. This will include:
- Answering varied queries including invoice issues, commission and VAT information, insurance, and other enquiries related to reservations
- Making changes to a customer’s holiday
- Adding special requests to bookings
- Booking special meals & prebooking seats on flights
This is a Part-Time role working 21 hours a week between 9 am and 9 pm.
To be considered for this role, you need to have the following:
- Previous experience working in a customer service or travel industry environment
- Highly customer-focused – always putting the customer first
- Excellent attention to detail
- Able to work under pressure, meet deadlines, and remain calm
- Passionate about travel
- Great team working skills
- GCSE Grade A-C/9-4 in Maths and English language – or equivalent
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Customer Service Advisor Cruise & Tours (Part Time) employer: dnata
Contact Detail:
dnata Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Cruise & Tours (Part Time)
✨Tip Number 1
Familiarise yourself with the cruise and tours industry. Research dnata Travel Group and their brands like Cruise Plus and Incredible Journeys. Understanding their services and values will help you connect better during interviews.
✨Tip Number 2
Prepare to showcase your customer service skills. Think of specific examples from your past experiences where you went above and beyond for a customer, as this role is all about providing excellent after-sales care.
✨Tip Number 3
Practice handling common customer queries related to travel bookings, such as invoice issues or special requests. Being able to demonstrate your problem-solving skills in these areas can set you apart from other candidates.
✨Tip Number 4
Show your passion for travel during the interview. Share your own travel experiences and how they have shaped your understanding of customer needs in the travel industry. This personal touch can resonate well with the hiring team.
We think you need these skills to ace Customer Service Advisor Cruise & Tours (Part Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the travel industry. Use specific examples that demonstrate your ability to handle customer queries and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention why you want to work for dnata and how your skills align with their values of going the extra mile for customers.
Highlight Relevant Skills: In your application, emphasise skills such as attention to detail, ability to work under pressure, and teamwork. These are crucial for the role and will help you stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at dnata
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences or destinations you've enjoyed, as this will demonstrate your genuine interest in the industry and align with the company's values.
✨Highlight Customer Service Experience
Prepare specific examples from your previous roles where you provided excellent customer service. Focus on situations where you resolved issues or went above and beyond for customers, as this is crucial for a Customer Service Advisor role.
✨Demonstrate Attention to Detail
Since the role involves handling bookings and special requests, be ready to discuss how you ensure accuracy in your work. You might want to mention any tools or methods you use to stay organised and detail-oriented.
✨Practice Handling Pressure
The job requires working under pressure, so prepare to discuss how you manage stress and meet deadlines. Consider sharing a story where you successfully navigated a challenging situation while maintaining a calm and professional demeanour.
