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- Tasks: Support travel agents with after-sales queries via phone, live chat, and email.
- Company: Join dnata Travel Group, a leading tour operator with 40 years of experience in crafting holidays.
- Benefits: Enjoy travel discounts, 25 days annual leave, and a casual dress code.
- Why this job: Be part of a dynamic team in a fast-paced industry where every day is unique.
- Qualifications: GCSEs in Maths and English, customer service experience, and a passion for travel are essential.
- Other info: Located in Leyland, with easy transport links and a vibrant office culture.
The predicted salary is between 20833 - 22083 £ per year.
Join to apply for the Customer Service Advisor role at dnata
Join to apply for the Customer Service Advisor role at dnata
dnata Travel Group B2B is an award-winning tour-operator with over 40 years’ experience in tailor-making holidays to worldwide destinations across 4 specialist travel brands – Gold Medal | Pure Luxury | Cruise Plus | Incredible Journeys. We are part of dnata Travel Group family, owned by the Emirates Group.
We are now recruiting for Customer Service Advisors to join our contact centre based at our UK flagship office in Leyland.
This is great opportunity to join a fast paced and exciting industry where no 2 days are quite the same. In this role you will service after-sales enquiries from our travel agent partners providing the excellent service that they expect from us.
Our customer service team are dedicated and passionate about supporting our travel agent partners, going the extra mile, and making them and their customers feel valued at each step of their journey and make us stand out from the crowd.
Day to day you will be responsible for supporting our travel agent partners and providing great after-sales care both over the phone, via live-chat and email. This will include:
- Making changes to a customer’s holiday
- Answering invoice & commission queries
- Adding special requests to bookings
- Holiday cancellations and assistance requests
- Booking special meals & prebooking seats on flights
- General customer service enquiries
Hours : 37.5 hours per week, 5 days over 7, between 9am and 9pm.
The starting salary is £25000, increasing up to £26250 as you complete modules in our training programme over the next 18 months.
Start date: 29 th September 2025
To be considered for this role, you need to have the following: –
- GCSE/’O’ levels in Maths & English language grade 9-4/A*-C or equivalent
- Customer service experience – ideally in a contact centre environment
- IT literate
- Travel industry experience or a keen interest in travel is desirable
- Customer focussed
- Great attention to detail
- Excellent verbal and written communication skills
- Able to work under pressure, meet deadlines and remain calm
For more information, please click on the job description below
Our bright, modern office in Leyland is just 10 minutes from junctions 28 & 29 of the M6, 15 minutes\’ walk from Leyland train station and with easy public transport access from the surrounding area.
We have some fantastic benefits, making us a great place to work:
- Travel discounts – we have a dedicated Staff Travel Team to source the best deals for our people
- 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
- Additional annual leave purchase scheme
- Company pension scheme
- Life assurance
- Low-cost health care for you and your family
- Employee Assistance programme
- Mental Health First Aiders
- Ongoing development – we have an in-house People Development Team
- Industry/social events – including supplier events, office socials & parties and pop-up shops
- Cycle to work scheme
- Long service awards
- Reward & recognition programme
- Belong programme – six Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy
- Volunteer days – one day’s paid leave each year to volunteer with a registered charity
- dnata4good – supporting the local communities we work, live and thrive in
- Refer a friend scheme
- Free eye care tests
- Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online shopping
- Casual dress code
- Free tea and coffee, subsidised on-site restaurant with free wifi and free car parking
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Customer Service Advisor B2B employer: dnata
Contact Detail:
dnata Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor B2B
✨Tip Number 1
Familiarise yourself with the travel industry and dnata's specific brands. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via live chat. Since you'll be dealing with after-sales enquiries, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Showcase your customer service experience by preparing examples of how you've gone the extra mile for customers in previous roles. This will highlight your dedication to providing excellent service.
✨Tip Number 4
Be ready to discuss how you handle pressure and meet deadlines. The fast-paced nature of the role means that demonstrating your ability to stay calm and focused under stress will be crucial.
We think you need these skills to ace Customer Service Advisor B2B
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in a contact centre environment. Emphasise skills like attention to detail and communication, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention specific experiences where you went the extra mile for customers, as this aligns with dnata's values.
Highlight Relevant Skills: In your application, clearly outline your IT literacy and any experience in the travel industry. If you have a keen interest in travel, make sure to express that enthusiasm as well.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for a Customer Service Advisor.
How to prepare for a job interview at dnata
✨Show Your Passion for Travel
Since this role is in the travel industry, it's essential to express your enthusiasm for travel. Share any personal experiences or destinations you've enjoyed, and demonstrate how this passion can translate into excellent customer service.
✨Prepare for Common Customer Service Scenarios
Anticipate questions related to customer service challenges, such as handling complaints or difficult customers. Think of specific examples from your past experience where you successfully resolved issues, showcasing your problem-solving skills.
✨Highlight Your Communication Skills
Excellent verbal and written communication is crucial for this role. During the interview, focus on how you convey information clearly and effectively, whether over the phone, via email, or live chat. Consider practicing common interview questions with a friend to refine your responses.
✨Demonstrate Attention to Detail
In a role that involves making changes to bookings and handling invoices, attention to detail is key. Be prepared to discuss how you ensure accuracy in your work and provide examples of how you've caught mistakes before they became issues.
