dnata Catering UK in Birmingham is seeking an Service Delivery Operations Manager to pro-actively manage daily operations ensuring safety, cost, quality and people KPIs align with standards. The role focuses on building effective customer relationships and leading a productive team.
Responsibilities include ensuring food safety, investigating incidents, managing rosters, budgets and external/internal service expectations while upholding company policy and regulatory compliance.
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Service Delivery Ops Manager - Lead Safety & Quality in Birmingham employer: dnata
Dnata is an exceptional employer, offering a dynamic work environment where safety, compliance, and customer service are paramount. With benefits like free meals on-site, discounted gym memberships, and opportunities for professional growth through in-house apprenticeship programmes, employees are supported both personally and professionally. Located at major UK airports, Dnata fosters a collaborative culture that values teamwork and encourages staff to thrive in a fast-paced aviation setting.
