At a Glance
- Tasks: Issue and ensure high-quality travel documents for customers.
- Company: Join dnata Travel Group, part of the Emirates Group, in a vibrant team.
- Benefits: Enjoy travel discounts, 25 days leave, and a supportive work environment.
- Other info: Dynamic office culture with opportunities for growth and community involvement.
- Why this job: Make a difference in travel experiences while developing your skills.
- Qualifications: Attention to detail, customer-focused, and great communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
--------------------------------------------- dnata Travel Group, part of the Emirates Group, includes the brands of Gold Medal and Travelbag.
We’re now recruiting internally for a Document Integrity Consultant to join us in Leyland.
In this role you’ll be responsible for issuing all travel documents, ensuring they are of a high quality and include all the information needed by our customers.
Current Hours: Monday-Friday 9am-5pm, including Bank Holidays. Saturdays on a rota basis, approximately 1 in 4
- Job Accountabilities
- Issue all booking documents and collate all supplier documents
- Escalate issues and incorrect information to the Data Integrity Coordinator and work with them to identify the root cause, fix the issue and prevent reoccurrence
- Ensure documents are sent out to customers within SLAs
- Reconfirm all travel arrangements for our high-profile accounts
- Support the Data Integrity Coordinator to raise concerns regarding any documents to the wider business and improve ways of working
- Work as part of a team, maintaining strong relationships and supporting new colleagues with their training
- Adhere to GDPR and maintain a professional approach at all times.
- Support other areas of the Operations department where the business needs.
- Demonstrate dnata Travel Group’s behaviours
To be considered for this role, we need you to have the following skills, experience and qualifications:
- Outstanding attention to detail
- Customer-focussed
- Great communication skills written & verbal
- Knowledge and experience of the fulfilment process
- IT literate (knowledge of Travelink and PDF re-writer is desirable)
- Team player
- Able to work to deadlines, SLAs and targets
Our bright, modern office in Leyland is just 10 minutes from junctions 28 & 29 of the M6. We have some fantastic benefits, making us a great place to work:
- Travel discounts – we have a dedicated Staff Travel Team to help you plan your next adventure
- 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
- Additional annual leave purchase scheme
- Company pension scheme
- Life assurance
- Low-cost health care for you and your family
- Employee Assistance programme
- Mental Health First Aiders
- Ongoing development – we have an in-house People Development Team
- Industry/social events – including supplier events, office socials & parties and pop-up shops
- Cycle to work scheme
- Reward & recognition programme
- Belong programme - Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy
- Volunteer days – one day’s paid leave each year to volunteer with a registered charity
- dnata4good – supporting the local communities we work, live and thrive in
- Refer a friend scheme
- Free eye care tests
- Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online shopping
- Casual dress code
- Free tea and coffee, subsidised on-site restaurant with free wifi and free car parking
- #J-18808-Ljbffr
Document Integrity Consultant employer: dnata Travel
At dnata Travel Group, we foster a dynamic and supportive work environment that prioritises employee well-being and professional growth. As the UK's largest B2B-only tour operator, our Leyland office offers a collaborative culture where your contributions directly impact our success, alongside competitive salaries and comprehensive benefits. Join us to be part of a team that values innovation and excellence in facilities management, ensuring a safe and efficient workplace for all.
