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For Companies At a Glance
- Tasks: Help customers plan their dream holidays and provide expert travel advice.
- Company: Join dnata Travel Group, a leader in the travel industry.
- Benefits: Earn uncapped commission, enjoy travel discounts, and receive 25 days annual leave.
- Why this job: Turn your passion for travel into a rewarding career with fantastic perks.
- Qualifications: Experience in selling long haul destinations and exceptional customer service skills.
- Other info: Ongoing training and development opportunities in a supportive team environment.
The predicted salary is between 36000 - 60000 £ per year.
At Travelbag, we make travel a piece of cake. Our knowledgeable experts live and breathe holidays, so they’re always on hand with tips and advice, to help our customers discover somewhere new. Whether they want a relaxing week away or a month‑long adventure, we’ve got it covered. We’re owned by dnata Travel, part of the Emirates Group.
We are now recruiting for experienced Travel Consultants to join our team of experts at our store in Knutsford. To be considered, you need to have experience of selling long haul destinations and tailor‑made holidays. You need to have exceptional customer service skills, be driven by your passion for travel and motivated to meet and exceed your targets. GDS experience would also be an advantage.
If you have experience of working in a target‑driven environment as well as experience of travelling long haul, we’re happy to hear from you too.
We have a lucrative uncapped commission scheme with an average commission of £24K on top of your base salary, however our top performers average £55K in commission! Depending on experience in your 1st year you can expect a minimum OTE of £35K rising to £39K in Year 2.
Thanks to Travelbag’s regular marketing activity, you’ll always have plenty of customer enquiries to follow up. And you’ll build fantastic relationships with your customers, whether face to face or over the phone, so they come back to you time and time again. Our impressive number of repeat customers is something we’re incredibly proud of.
When you join Travelbag, you’ll have an initial 4‑week interactive training period with our in‑house training team. You’ll then join our ‘academy’ with dedicated support alongside support and coaching from your manager. You will have lots of opportunities to enhance your product and destination knowledge – including weekly product training from our destination team and supplier‑hosted events where you can meet others in the industry as well as learn about a product or destination – and there are usually prizes up for grabs!
Our Travel Consultants work 37.5 hours per week 5 days over 7, 9am to 6:00pm. In peak periods we can be open 9am to 9pm to meet our customer demands.
We have some fantastic benefits, making us a great place to work:
- Fam Trips and Incentives – you will visit a key Travelbag location in your first year; in partnership with our suppliers we had 62 spaces on Fam Trips last year!
- Travel discounts – we have a dedicated Staff Travel Team to help you plan your next adventure.
- 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays).
- Additional annual leave purchase scheme – so you can pursue your love of travel.
- Company pension scheme.
- Life assurance.
- Employee Assistance programme.
- Mental Health First Aiders.
- Belong programme – Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy.
- Ongoing development – we have an in‑house People Development Team.
- Annual conference where we bring the whole Travelbag Team together.
- Cycle to work scheme.
- Long service awards.
- Reward & recognition programme.
- Volunteer days – one day’s paid leave each year to volunteer with a registered charity.
- dnata4good – supporting the local communities we work, live and thrive in.
- Refer a friend scheme.
- Free eye care tests.
- Free Taste Card membership – offering discounts on dining out, movies, attractions, takeaways and online shopping.
- Free tea and coffee in all our shops.
Seniority level: Associate
Employment type: Full‑time
Job function: Sales and Customer Service
Industry: Travel Arrangements
Travel Consultant in Knutsford employer: dnata Travel Group
Contact Detail:
dnata Travel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant in Knutsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, attend events, and join online forums. The more people you know, the better your chances of landing that Travel Consultant role.
✨Tip Number 2
Show off your passion for travel! When you get the chance to chat with recruiters or during interviews, share your travel experiences and how they’ve shaped your customer service skills. It’s all about making that personal connection.
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you’ve gone above and beyond for customers or how you’ve handled challenges in a target-driven environment. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, so keep checking back for new roles!
We think you need these skills to ace Travel Consultant in Knutsford
Some tips for your application 🫡
Show Your Passion for Travel: When you're writing your application, let your love for travel shine through! Share your personal experiences and how they’ve shaped your desire to help others plan their perfect holidays.
Tailor Your Application: Make sure to customise your application to highlight your experience with long haul destinations and tailor-made holidays. We want to see how your background aligns with what we do at Travelbag!
Highlight Customer Service Skills: Since exceptional customer service is key for us, be sure to showcase any relevant experience you have. Use specific examples that demonstrate how you've gone above and beyond for customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at dnata Travel Group
✨Know Your Destinations
Brush up on popular long-haul destinations and tailor-made holiday options. Be ready to share your personal travel experiences and how they can enhance customer recommendations. This shows your passion for travel and helps you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Think about specific situations where you went above and beyond to meet a customer's needs, as this is crucial for a Travel Consultant role.
✨Familiarise Yourself with GDS
If you have experience with Global Distribution Systems (GDS), be sure to mention it. If not, do some research on how they work and be prepared to discuss how you would quickly learn to use them effectively in your role.
✨Demonstrate Your Sales Drive
Be ready to talk about your experience in target-driven environments. Share how you’ve met or exceeded sales targets in the past, and express your enthusiasm for the uncapped commission structure offered by dnata Travel Group.
