Start your aviation career at one of the world's busiest airports
As a Passenger Service Agent with dnata, you'll be the friendly, reassuring face of the airport for travellers from all over the world. From the moment passengers reach the check-in desk to the moment they board, you'll help make their journey smooth, safe and stress-free.
We're looking for someone who enjoys working with people, stays calm when plans change, and is energised by a fast-moving airport environment.
What you'll do
- Welcome and check in passengers with warmth and professionalism
- Check travel documents carefully and accurately, making sure passengers meet entry and travel requirements
- Process baggage efficiently and in line with procedures
- Support passengers through delays and disruption, turning difficult moments into positive experiences
- Manage safe, efficient boarding so flights depart on time
- Work closely with gate teams and ground crew to keep passenger flow running smoothly
What we're looking for
- Customer service experience, ideally in hospitality, retail or transport
- Excellent communication skills, with the ability to explain procedures clearly and handle challenging situations diplomatically
- Flexibility to work a variety of shifts, including early mornings, late evenings, weekends and bank holidays, to support 24/7 airport operations
- Confidence using computer systems, and comfort learning new ones while juggling several platforms at once
- A strong commitment to safety and security, with an understanding of the importance of aviation security procedures
- Fluent written and spoken English to a professional standard
It would be great if you have
- Previous experience in an airport, airline or travel environment
- Knowledge of departure control or reservation systems
- Additional languages, especially European languages, Hindi, Arabic or Mandarin
- Formal customer service or hospitality qualifications, or conflict resolution training
- The ability to stand for extended periods
- Experience working in multicultural environments
Why join dnata
- Safety first: safety is our number one core value, and it shapes everything we do
- Grow with us: training and development opportunities across the global dnata network
- An inclusive team: colleagues from dozens of nationalities and backgrounds
- Great benefits: including a pension scheme and health benefits
- Never a dull day: every shift in aviation is different
- Real impact: you'll help create positive travel memories for thousands of passengers
- A respected name: work for a globally recognised leader in aviation service
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Customer Service Agent - Part Time employer: Dnata Ltd
dnata is an exceptional employer that prioritises safety and teamwork in the fast-paced aviation industry. With a strong commitment to employee development, we offer comprehensive training and growth opportunities, ensuring our Ramp Specialists thrive in their roles. Located in the UK, our inclusive work culture fosters collaboration and innovation, making it a rewarding place to build a career in aviation.
