Operations Clerk in Bristol

dnata Catering UK are actively seeking an Operations Clerk to join our already successful and vibrant team at Bristol Airport. The job holder will be responsible for liaising directly with all internal departments to communicate any flight meal increases or changes, aircraft swaps etc. The post holder will be responsible for receiving meal figures from airlines, checking updates, filing, entering information onto IT systems and organising any late meal increases as they come in. You will also ensure the provision of an accurate, consistent and quality service to our customers.

Responsibilities

• Updating and maintaining changes in information into CBase system, print & check ACOs against system when required.
• Support entering aircraft changes/movement details into CBase system, informing all internal departments and supervisors.
• Follow up with all departments whilst liaising with dispatch with all relevant information.
• Communicating via telephone, e‑mail system, two‑way radio system with all internal departments, and departmental Managers to ensure on time performance.
• Completing all increase logs, strip sheets, a/c registration log, a/c change sheet, filing of telex communications, printing documentation as required, creation of ACOs, checking of final figures, filing ACOs for billing, entering final figures onto system for specific airlines.
• Printing of CBase labels for all airlines.
• Accurately completing all relevant documentation.
• Reporting any accidents or incidents and ensure any corrective actions are taken.
• Ensuring compliance with the company compliance policies.
• Filling documentation and other general filing, e‑mailing, photocopying & faxing.
• Liaising effectively with members of the Service Delivery team and other Departments.
• Despatching vehicles in line with regulations CAA.
• Entering information into FTQ system and provide information for management meeting.
• Utilising Trutac to provide real time vehicle and driver compliance.

Qualifications

• Excellent customer service skills – essential.
• Excellent computer skills – essential, including Excel and Word.
• Fluent in English with good verbal and written communication skills – essential.
• Able to solve problems and work within strict deadlines – essential.
• Good knowledge of cBase system – desirable.
• Able to deliver and improve upon set targets.
• Able to work on your own initiative.
• Self‑disciplined, reliable and accurate with a keen eye for detail.
• Able to work as a team member and stand alone.
• Flexibility in working hours.

Benefits

• £60 towards both dental and optical cover through our Simply Health Cash Plan.
• £150 if you refer a friend.
• Discounted gym membership at over 2,000 gyms nationwide.
• Cycle to Work Scheme.
• Opportunity to enhance your learning through our in‑house apprenticeship programme.
• Pension scheme and life cover.
• Access to our Employee Assistance Programme (EAP) which offers counselling and advice on a wide variety of issues, 24 hours a day, seven days a week.