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- Tasks: Lead a dynamic team in a fast-paced catering environment, ensuring compliance and productivity.
- Company: Join dnata Catering UK, the world's largest inflight caterer with over 60 global locations.
- Benefits: Enjoy free meals, gym discounts, and a cash plan for dental and optical care.
- Why this job: Be part of a global family while developing leadership skills and enhancing your career.
- Qualifications: Experience in people management and a fast-paced environment; computer literacy is essential.
- Other info: Opportunities for in-house apprenticeships and access to an Employee Assistance Programme.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
dnata Catering UK is the world’s largest inflight caterer. Now spanning more than 60 global locations, we continue to invest in growing our business through technology, new facilities and acquisitions. We’re growing where our customers want to.
Role Purpose
To be an active team member, ensuring that all work is complete according to daily work schedule within the Plating, Kitchen and DLC requirements, and that all information received is communicated to the right people in a timely manner and all compliance standards met. To be actively involved and maintain a safe, compliant, effective, productive and customer orientated team which focuses achievement on results and develops and sustains effective customer relationships.
What's in it for you?
- An opportunity to be part of a global family.
- Free breakfast, lunch and dinner on site
- Free tea and coffee whilst on shift
- £60 towards both, dental and optical cover through our Simply health Cash Plan
- £150 if you Refer a Friend
- Discounted gym membership at over 2000 gyms nationwide
- Cycle to Work Scheme
- Opportunity to enhance your learning through our inhouse apprenticeship programme
- Access to our Employee Assistance Programme (EAP) which offers counselling
Key Responsibilities
- To ensure work is completed according to daily work schedule and all costs are within agreed targets
- Work in collaboration with Shift Manager to ensure that allocations, work schedules and teams are managed effectively and fairly.
- Ensure all material and product and related costs are allocated and effectively managed within budget and to deadlines
- Manage and monitor wastage. Work with the OPS Excellence Team to identify solutions
- Ensure standards of external and internal customer service are met and use of effective pro-active commutation with all internal and external key stakeholders is maintained.
- Carrying out Daily/ Weekly Team Briefings ensuring any issues raised are escalated to your Shift Manager
- Providing leadership, coaching, and training to team members
- Carrying out Daily Compliance & Core Standards checks, and issues communicated appropriately and the corrective actions
- Monitor team productivity rates and provide remedial actions where required and ensure team member are following agreed standard operating processes and procedures.
- Ensuring Food and personal Hygiene Procedures are always followed by team members
This list is not exhaustive, accountabilities may vary dependent on location or market complexity and may include any other duties considered reasonable by the line manager.
Skillset required:
- Computer literate – Microsoft Outlook, Word and Excel
- Evidenced people management experience
- Good verbal and written communication skills
- Experience of a fast moving and changing shop floor environment such as manufacturing, logistics, or FMCG
- An understanding of cost and control management
- Ability to plan, organise and delegate
- Attention to detail and accuracy
- An understanding of health and safety regulations in relation to operations
- An understanding of Food Hygiene in relation to operations
- Ability to lead a team
Shift Supervisor employer: dnata Catering UK
Contact Detail:
dnata Catering UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Supervisor
✨Tip Number 1
Familiarize yourself with dnata Catering UK's operations and values. Understanding their commitment to customer service and compliance will help you align your approach during the interview.
✨Tip Number 2
Highlight your experience in managing teams in fast-paced environments. Be ready to share specific examples of how you've successfully led a team and improved productivity.
✨Tip Number 3
Prepare to discuss your knowledge of health and safety regulations, as well as food hygiene standards. This is crucial for the role and showing your expertise will set you apart.
✨Tip Number 4
Demonstrate your ability to communicate effectively with both internal and external stakeholders. Share instances where your communication skills have positively impacted team performance or customer satisfaction.
We think you need these skills to ace Shift Supervisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Shift Supervisor position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to reflect relevant experience in people management, communication skills, and any previous roles in fast-paced environments. Use specific examples that demonstrate your ability to lead a team and manage costs effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of dnata Catering UK's operations and how you can contribute to maintaining high standards of customer service and compliance.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Shift Supervisor role.
How to prepare for a job interview at dnata Catering UK
✨Show Your Leadership Skills
As a Shift Supervisor, you'll need to demonstrate your ability to lead and manage a team effectively. Prepare examples from your past experiences where you successfully coached or trained team members, resolved conflicts, or improved team productivity.
✨Understand Compliance Standards
Familiarize yourself with food hygiene and health and safety regulations relevant to the catering industry. Be ready to discuss how you have ensured compliance in previous roles and how you would maintain these standards in your new position.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be prepared to explain how you would handle communication with both internal teams and external stakeholders to ensure smooth operations.
✨Demonstrate Cost Management Knowledge
Since managing costs is a crucial part of the job, be prepared to discuss your experience with budget management and cost control. Share specific examples of how you've successfully managed resources and minimized wastage in previous positions.
