Service shift supervisor

dnata is one of the world’s largest air and travel services providers, offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience. dnata Catering and Retail is one of the world’s leading in-flight hospitality providers, delivering world-class culinary services and innovative products that enhance our passengers’ experience. We are looking for an experienced Shift Leader who can efficiently coordinate resources to ensure all shift activities are completed as required. While this role does not involve direct budget responsibilities, it does require effective people management on a shift-by-shift basis. As a shift leader you will be responsible for ensuring that information received is communicated to the appropriate parties in a timely, effective manner developing and sustaining effective customer relationships with both internal and external stakeholders. Internal: Team Manager, other Shift Leaders, Bond and Flight employees, other units, Central Services Team at Manchester, support functions, Operations Manager/ Flight Services/ General Manager. Airlines, HMC&E, DfT, auditors, contractors, EHO Manage the roster effectively on a shift basis to ensure the work schedule is maintained whilst being mindful of costs # Ensure the work schedule is maintained by shift, taking effective corrective action as required highlighting any on-going issues to the appropriate Shift Leader/ Team Manager # Ensure standards of external and internal customer service are met # Adhere to all Legislation, Company Policy and Customer Requirements ensuring team members follow agreed procedures # Ensure familiarity with all Fire Procedures within the unit as instructed through fire training # Ensure HACCP Food and Personal Hygiene Procedures are adhered to at all times # Ensure housekeeping activities are undertaken by team members # Check Vehicle Sheets daily, reporting any defects to the Shift Leader/ Team Manager # Correct Manual Handling techniques # Ensure training needs are identified and highlighted to the relevant Shift Leader/ Team Manager # Take the appropriate action in the event of a non-conformance issue and clearly communicate issues and concerns to the appropriate Team Manager on shift # Excellent people management skills # Experience of dealing with performance issues, grievances, holidays and absence management # Microsoft Outlook, Word and Excel #