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- Tasks: Lead retail operations and supply chain for new business start-ups in exciting global markets.
- Company: Join dnata Catering UK, a rapidly expanding global retail business in the food and beverage sector.
- Benefits: Enjoy a full-time role with opportunities for growth and development in a dynamic environment.
- Why this job: Be part of a team that shapes retail operations and makes a real impact in the aviation industry.
- Qualifications: 5+ years in airline retail operations or supply chain management; strong leadership and analytical skills required.
- Other info: This role offers a chance to work with diverse teams and engage with international clients.
The predicted salary is between 36000 - 60000 £ per year.
Retail Operations & Supply Chain Manager
Retail Operations & Supply Chain Manager
Direct message the job poster from dnata Catering UK
The dnata global retail business is rapidly expanding, building off successful operations in the UK, Europe, Middle East and Australia. As the business expands into new market territories with new clients, the need has arisen to recruit a Retail Operations and Supply Chain expert on a consultative basis to support this expansion to provide a range of services aligned to business readiness to provide a turnkey approach for Operations, Process and Supply Chain to meet client needs long term.
Operations management for our retail business is a manged service we provide for our clients. As a retailer we act as a managed agent to ensure there is clear integration between the buying and merchandising functions, through to the supply chain and final operational fulfilment onboard the aircraft.
The role is designed to ensure that the business will be using ready-made processes, templates and applications upon deployment in a new territory or for a new start-up business without having to invest the time and resources required to develop their own from scratch.
Using this toolkit, the role holder will play a leading role in the deployment of new retail business, ensuring operational readiness in any new territory. The role will also play a pivotal role in the development of supply chains and operations with both internal and 3rd party ops teams pertinent to the retail business proposition.
Who you’ll deal with:
Internal: Regional units, management teams and support functions
External: Airlines, Supply Chain partners and suppliers
Key Responsibilities:
- Operational readiness for all new business start-ups.
- Ensuring all Bond & Warehousing facilities are ready for retail programme implementations – aligning Tech, Infrastructure, Space, People and Process.
- Ensuring all equipment relating to the retail operation is planned in sufficient quantities in readiness for transition,
- Plan the supply chain – with space analysis in each operational location, readying par levels to MOQ’s and delivery schedules – driving accurate stock depth to maintain robust availability of products.
- Work with each Warehouse Provider to outline and capture all applicable processes for stock management, pick, pack and despatch for the full product lifecycle.
- Train operators in alignment with required procedures, legislative requirements and systems for stock management and galley loading requirements.
- Implement robust SLA’s aligned to customer contract requirements.
- Support supplier contracting process, to align operational requirements to trading terms.
- Process Manual collation, handover to core operations management team in each retail programme implementation location.
- Assessments of existing operations and supply chain processes with identification of gaps and actionable improvement points.
- Create a core set of “white label” processes, templates and applications applicable to retail operations and supply chain management.
- Supporting the global Sales team with new business implementations – providing guidance for start-up processes.
- Developing turnkey operational processes, that align with the new business start-up IT solution.
- Support the recruitment of local teams for new start-up airline customers – using the turnkey approach to embed processes and templates into the new teams’ ways of working.
- Engage the suppliers and operations teams into the strategies and white-label approach and align them culturally to the objectives being driven.
This list is not exhaustive, accountabilities may vary dependant on locality and may include any other duties considered reasonable by the retail management team.
What you’ll have:
- Evidence of previous airline retail operations / supply chain management – a minimum of 5 years
- Experience of working within an aligned buying, merchandising and supply chain environment
- Strong leadership and management skills- Good interpersonal, communication, presentational and teamwork
- Able to work under pressure – plan, organise and delegate
- Attention to detail and accuracy
- High level analytical and numerical skills
- Enthusiastic, self-motived, proactive and persuasive
If you believe your skills and experience align with what we\’re looking for, we encourage you to apply — we’d love to hear from you!
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Supply Chain
-
Industries
Food and Beverage Services, Airlines and Aviation, and Retail
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Retail Operations & Supply Chain Manager employer: dnata Catering UK
Contact Detail:
dnata Catering UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations & Supply Chain Manager
✨Tip Number 1
Familiarise yourself with the airline retail operations and supply chain management landscape. Understanding the specific challenges and trends in this sector will help you speak confidently about your experience and how it aligns with the role.
✨Tip Number 2
Network with professionals in the airline and retail sectors. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to opportunities at dnata Catering UK.
✨Tip Number 3
Prepare to discuss your leadership and management experiences in detail. Be ready to share specific examples of how you've successfully led teams or projects, particularly in high-pressure environments, as this is crucial for the role.
✨Tip Number 4
Research dnata Catering UK’s recent expansions and projects. Being knowledgeable about their operations and goals will allow you to tailor your conversation and demonstrate your genuine interest in contributing to their success.
We think you need these skills to ace Retail Operations & Supply Chain Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail operations and supply chain management. Focus on your achievements in similar roles, especially those that demonstrate your ability to manage processes and lead teams.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that align with the job description, such as your familiarity with operational readiness and supply chain processes.
Showcase Leadership Skills: Since the role requires strong leadership, provide examples of how you've successfully led teams or projects in the past. Highlight your communication and interpersonal skills, as these are crucial for the position.
Highlight Analytical Abilities: Given the emphasis on analytical and numerical skills, include instances where you've used data to drive decisions or improve processes. This will demonstrate your capability to handle the responsibilities outlined in the job description.
How to prepare for a job interview at dnata Catering UK
✨Showcase Your Experience
Make sure to highlight your previous experience in airline retail operations and supply chain management. Be prepared to discuss specific examples of how you've successfully managed operations, particularly in high-pressure environments.
✨Demonstrate Leadership Skills
Since the role requires strong leadership and management skills, be ready to share instances where you've led a team or project. Discuss how you motivated your team and ensured effective communication among members.
✨Understand the Company’s Needs
Research dnata Catering UK and understand their business model and expansion plans. Tailor your responses to show how your skills can directly support their operational readiness and supply chain needs.
✨Prepare for Technical Questions
Expect questions related to supply chain processes, stock management, and operational fulfilment. Brush up on relevant terminology and be ready to explain how you would implement robust SLAs and manage supplier relationships.
