Production Team Manager

Overview of the Company

dnata is one of the world’s largest air and travel services providers, offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience. dnata Catering and Retail is one of the world’s leading in-flight hospitality providers, delivering world-class culinary services and innovative products that enhance our passengers’ experience.

What is the purpose of role?

To be an active team member ensuring that all work is completed in accordance with a daily work schedule. As a Production Team Manager you will be responsible for ensuring that information received is communicated to the appropriate parties in a timely, effective manner developing and sustaining effective customer relationships with both internal and external stakeholders. You will direct a productive, results driven team ensuring that all compliance standards are met.

Who you will deal with:

Internal: Senior Manager, Team Managers, Shift Leaders , Bond and Flight employees, other units, Central Services Team at Manchester, support functions, Operations Manager/ Flight Services/ General Manager.

External: Airlines, HMC&E, DFT, auditors, contractors, EHO

What you’ll be doing:

• Ensure work is completed according to daily work schedules and all costs are within agreed targets
• Manage the roster effectively on a shift basis to ensure the work schedule is maintained whilst being mindful of costs
• Report Daily and Weekly Daily Hours via Kronos
• Responsible for ensuring that team members carry out duties in line with work schedule
• Monitor work, highlight and escalate any issues accordingly
• Ensure the work schedule is maintained by shift, taking effective corrective action as required highlighting any on-going issues to the appropriate Shift Leader/ Team Manager
• Ensure standards of external and internal customer service are met
• Deal with all issues or customer requests in a timely manner, escalating matters which cannot be resolved to the appropriate manager
• Adhere to all Legislation, Company Policy and Customer Requirements ensuring team members follow agreed procedures
• Adhere to security regulations and ensure security instructions and procedures are followed at all times
• Ensure familiarity with all Fire Procedures within the unit as instructed through fire training
• Ensure HACCP Food and Personal Hygiene Procedures are adhered to at all times
• Carry out Daily Compliance Checks and communicate any issues appropriately
• Ensure housekeeping activities are undertaken by team members
• Ensure staff adhere to Safe Working Practices at all times including:

• Ensure training needs are identified and highlighted to the relevant Shift Leader/ Team Manager
• Ensure effective handover with colleagues to ensure any issues are dealt with effectively
• Use of Personal Protective Equipment
• Correct Manual Handling techniques
• Use of equipment

• Take the appropriate action in the event of a non-conformance issue and clearly communicate issues and concerns to the appropriate Team Manager on shift
• Carry out daily, weekly team briefings ensuring that any issues raised are communicated to your manager

This list is not exhaustive, accountabilities may vary dependant on locality or role complexity and may include any other duties considered reasonable by the line manager.

What you will have:

• Excellent people management skills
• Experience of dealing with performance issues, grievances, holidays and absence management
• Be competent using IT Skills; Microsoft Outlook, Word and Excel
• Ability to plan, organise and delegate
• High attention to detail and accuracy, must be methodical, and logical in their approach to work
• Ability to solve problems quickly using own initiative
• Enthusiastic, self-motivated, proactive and persuasive
• Possess excellent communication and interpersonal skills, both verbally and written, with experience of professionally liaising with colleagues, managers and external customers
• Possess an understanding of health and safety regulations in relation to operations
• Possess an understanding of Food Hygiene in relation to operations
• Understanding of Operational Management Systems
• Must be methodical, and logical in their approach to work
• IOSH Working Safely certificate
• Possess an understanding of Airline Security knowledge

What is Special about the role:

The main focus of the role of Team Manager is to effectively organise resources to deliver the required activity each shift. Direction and guidance is easily accessible via the line manager. No direct budget management but requires people management on a shift-by-shift basis. Decision making is based on previous experience working within standard parameters highlighting any concerns to be addressed by a manager. Will be required to interact with the team, colleagues from other process areas, auditors, Suppliers and customers