Operational LMP Partnerships Delivery Manager

dnata is one of the world’s largest air and travel services providers, offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience. dnata Catering and Retail is one of the world’s leading in-flight hospitality providers, delivering world-class culinary services and innovative products that enhance our passengers’ experience.

We are currently seeking a Operational LMP Partnerships Delivery Manager to oversea and manager our partnership with easyJet.

What’s the purpose of role:

This will be a key leadership role, responsible for overseeing robust operational performance for easyJet through effective partnership management. You will need to have strong interpersonal skills to be able to ensure the best performance from partnerships with Last Mile Providers, demonstrating a full range of influencing skills from a directing to highly collaborative style will be required as well as the EQ to know which is most suitable to adopt.

Who you’ll deal with:

Internal: process/function manager, shift/team managers, shift leaders, bond employees, other units, central services team at Manchester, operations director

External: airlines, HMC&E, DfT, auditors, contractors, EHO, Customers

What you’ll be doing:

• Establishing operational tasks, policies and procedures for all LMP employees
• Ensuring effective communication within the team utilising all elements of “Communicating for Success”
• Developing, documenting and maintaining clearly defined procedures for easyJet operations, aligned to easyJet’s Ground Operations, Cabin Operations and Safety standards – and ensuring correct protocol for controlled communications cascade – ensuring each LMP adheres to our contractual requirements.
• Developing meaningful relationships with each of the LMP management teams and engaging them effectively to provide the services to easyJet and manage their performance – seeking advice, direction and support as required
• Operational decision making and reporting on each LMP location’s performance, forecasting, capacity planning and team development.
• Maintaining a high level of knowledge of the capacity of the LMP’s for the easyJet network and ensuring each LMP has adequate to meet the needs of our business.
• Support the process of remote and physical audits of the LMP network producing audit reports with any required remedial action plans.
• Manage and support resolution of complaints within the agreed timeframes
• Interface with sales, finance, marketing, people & culture; process improvements and optimisation.
• Ensuring action plans are developed and reviewed whilst schedules complied with to achieve on time delivery – reviewing action plans to ensure costs are controlled
• Holding meetings aligned to the Governance model to agree action plans and communicate issues and resolutions
• Reviewing period service reports effectively communicating issues and agreeing and monitoring action plans. Reviewing monthly operational reports, achievement of SLAs & KPIs
• Reviewing existing operations and finding areas for development and growth.

This list is not exhaustive, accountabilities may vary dependant on locality or role complexity and may include any other duties considered reasonable by the line manager.

What you’ll have:

• Significant experience of people management with expertise in employee engagement- a minimum of 5 years
• Computer literate with strong data management skills with an eye for detail and analytical mindset
• Ability to communicate well at all levels
• Experienced management abilities for managing internal and remote teams & external stakeholders
• Proven ability to deliver process innovation and change management
• Experience of working in a fast-paced operational environment, preferably in Last Mile provision
• Comfortable setting and managing KPIs for teams and individuals to ensure accountability and transparent reporting
• Commercial, business case experience to support company growth and decision making

If you believe your skills and experience align with what we're looking for, we encourage you to apply — we’d love to hear from you!