Shift Leader, Food & Safety Operations in Manchester

Dnata is one of the world’s largest air and travel services providers. We provide a comprehensive range of inflight catering, onboard retail, supply chain and logistics services at all major and regional airports across the UK. Dnata Catering provides expertly crafted inflight catering services, delivering fresh and high-quality meals at major and regional airports across the UK. As the leading Halal caterer in the UK, we also provide tailored experiences to meet each customer’s unique needs. We’re a leader in VIP catering, offering bespoke inflight to private and charter clients.

The Role

To be an active team member ensuring that all work is completed in accordance with a daily work schedule. As a shift leader you will be responsible for ensuring that information received is communicated to the appropriate parties in a timely, effective manner developing and sustaining effective customer relationships with both internal and external stakeholders. You will direct a productive, results driven team ensuring that all compliance standards are met.

Key Responsibilities

• Ensure work is completed according to daily work schedules and all costs are within agreed targets.
• Manage the roster effectively on a shift basis to ensure the work schedule is maintained whilst being mindful of costs.
• Responsible for ensuring that team members carry out duties in line with work schedule.
• Monitor work, highlight, and escalate any issues accordingly.
• Ensure the work schedule is maintained by shift, taking effective corrective action as required highlighting any ongoing issues to the appropriate Shift Leader/ Team Manager.
• Ensure standards of external and internal customer service are met.
• Deal with all issues or customer requests in a timely manner, escalating matters which cannot be resolved to the appropriate manager.
• Adhere to all Legislation, Company Policy and Customer Requirements ensuring team members follow agreed procedures.
• Adhere to security regulations and ensure security instructions and procedures are followed at all times.
• Ensure familiarity with all Fire Procedures within the unit as instructed through fire training.
• Ensure HACCP Food and Personal Hygiene Procedures are adhered to at all times.
• Carry out Daily Compliance Checks and communicate any issues appropriately.
• Ensure housekeeping activities are undertaken by team members.
• Check Vehicle Sheets daily, reporting any defects to the Shift Leader/ Team Manager.
• Ensure staff adhere to Safe Working Practices at all times including: Use of Personal Protective Equipment, use of equipment and correct manual Handling techniques.
• Ensure training needs are identified and highlighted to the relevant Shift Leader/ Team Manager.
• Ensure effective handover with colleagues to ensure any issues are dealt with effectively.
• Take the appropriate action in the event of a non-conformance issue and clearly communicate issues and concerns to the appropriate Team Manager on shift.
• Carry out daily, weekly team briefings ensuring that any issues raised are communicated to your manager.

This list is not exhaustive, accountabilities may vary depending on locality or role complexity and may include any other duties considered reasonable by the line manager.

Required Skills

• Excellent people management skills.
• Experience of dealing with performance issues, grievances, holidays and absence management.
• Be competent using IT Skills; Microsoft Outlook, Word and Excel.
• Ability to plan, organise and delegate.
• High attention to detail and accuracy, must be methodical, and logical in their approach to work.
• Ability to solve problems quickly using own initiative.
• Enthusiastic, self-motivated, proactive and persuasive.
• Possess excellent communication and interpersonal skills, both verbally and written, with experience of professionally liaising with colleagues, managers and external customers.
• Possess an understanding of health and safety regulations in relation to operations.
• Possess an understanding of Food Hygiene in relation to operations.
• Understanding of Operational Management Systems.
• Must be methodical, and logical in their approach to work.
• IOSH Working Safely certificate.

Preferred Skills

• Possess an understanding of Airline Security knowledge.

What’s in it for you?

• An opportunity to be part of the Emirates global family.
• Free breakfast, lunch and dinner on site.
• Free tea and coffee.
• Simply health Plan.
• Refer a Friend Scheme.
• Discounted gym membership at over 2000 gyms nationwide.
• Cycle to Work Scheme.
• Opportunity to enhance your learning through our inhouse apprenticeship programme.

If you’re invited to interview, please let us know if there are any adjustments we can make to ensure you’re cleared for take-off and able to perform at your best. We’re committed to making the recruitment journey as smooth and inclusive as possible.