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- Tasks: Manage tech systems and support for end users, networks, and security.
- Company: dnata Catering UK, a leader in food and beverage services.
- Benefits: Fixed-term contract with opportunities for growth and development.
- Why this job: Join a dynamic team during an exciting period of technological transformation.
- Qualifications: Experience with Microsoft and Google technologies, strong problem-solving skills.
- Other info: Collaborate with diverse teams and gain international experience.
The predicted salary is between 48000 - 72000 £ per year.
dnata Catering UK is looking to add structure to its Technical Services team as we embark on a period of significant change, enhancing existing systems and rolling out new systems to improve technology posture. This role is on a fixed term contract for 6 months.
What’s the purpose of the role:
- Align resources to business priorities, managing end user devices, printers, infrastructure, networks and security.
- Engage with third party support and infrastructure technology providers.
- Measure supplier performance and ensure they meet contractual obligations.
- Drive adoption of technologies provided by Emirates Group, e.g. Modern Workplace, CSOC, Azure Cloud, ITSM portal.
- Assist with an MSP contract renewal including transformation projects around network and servers.
- Ensure business systems transformation projects are suitably supported with infrastructure, device and security requirements.
Who you’ll deal with:
Internal: Senior Management; HR; Finance; Commercial; Billing; Procurement; Operations; Production; Purchasing; Fleet; Supply Chain; Inflight Retail; Bond; Customer Services; Airline Stores; Maintenance.
What you’ll be doing:
- Managing relationships and performance of third party technology providers.
- Managing end user device provisioning and support.
- Managing application deployment and support.
- Managing network device and software provisioning and support.
- Managing print device and software configuration and support.
- Managing end user device build processes, scripts and configuration.
- Managing infrastructure and datacentre configuration and support.
- Managing migration away from legacy AD to group AAD.
- Management of Intune and MDM solutions including application packaging.
- Managing implementation of group cyber security standard products.
- Ensuring internal and customer projects are suitably supported with infrastructure, device and security requirements.
This list is not exhaustive; accountabilities may vary depending on locality or role complexity and may include any other duties considered reasonable by the line manager.
What you’ll have:
- Knowledge and experience of Microsoft technologies including Office 365, EntraID, Teams, Windows, Azure & Intune.
- Knowledge of Google technologies such as Admin console and Chrome OS.
- Knowledge of Apple deployment using Apple Business Manager.
- Knowledge and experience of printer hardware, software, and configuration.
- Knowledge and experience of IT Networking and hardware configuration.
- Understanding and experience practicing the ITIL framework.
- Understanding service desk processes, incident and request management, change management and problem management.
- Excellent analytical and problem-solving skills.
- Excellent organisational skills.
- Understanding of complex information and requirements.
- Good prioritisation skills and be flexible enough to adapt plans.
- A good team-playing mentality.
- International experience an advantage.
- Self-developing to reach target goals set.
- Able to travel to locations at short notice.
Employment type: Contract
Job function: Information Technology
Industries: Food and Beverage Services and Airlines and Aviation
Senior Technical Services Engineer in London employer: dnata Catering UK
Contact Detail:
dnata Catering UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Services Engineer in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend tech meetups, webinars, or even just chat with folks on LinkedIn. You never know who might have a lead on that perfect Senior Technical Services Engineer role.
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft technologies or IT networking, make sure to highlight that in conversations. Share examples of how you've managed end user devices or improved systems in past roles. It’s all about demonstrating your value!
✨Tip Number 3
Don’t be shy about reaching out directly to companies you’re interested in. A quick email or message can go a long way. Let them know you’re keen on joining their team and how you can help enhance their technology posture.
✨Tip Number 4
Keep an eye on our website for openings! We’re always looking for talented individuals to join us at StudySmarter. Applying through our site gives you a better chance to stand out and show us what you’ve got!
We think you need these skills to ace Senior Technical Services Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Technical Services Engineer role. Highlight your experience with Microsoft technologies, IT networking, and any relevant projects you've managed. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that relate to managing third-party technology providers and your understanding of the ITIL framework. Let us know why you’re excited about this opportunity!
Showcase Your Problem-Solving Skills: In your application, don’t forget to showcase your analytical and problem-solving skills. Give examples of how you've tackled complex issues in previous roles, especially those related to infrastructure and security. We love seeing how you think on your feet!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it’s super easy to do!
How to prepare for a job interview at dnata Catering UK
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies like Office 365, Azure, and Intune. Be ready to discuss how you've used these tools in past roles, as well as any experience with Google technologies and Apple deployment. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical skills and ability to manage challenges, which is crucial for a Senior Technical Services Engineer.
✨Understand the Business Context
Familiarise yourself with dnata Catering UK's operations and how technology plays a role in their business. Being able to connect your technical expertise to their specific needs will set you apart. Think about how you can align technology solutions with their business priorities.
✨Be Ready to Discuss Team Dynamics
Since this role involves managing relationships with various internal teams and third-party providers, be prepared to talk about your experience working collaboratively. Highlight instances where you've successfully engaged with different stakeholders to achieve common goals, showcasing your team-playing mentality.