At a Glance
- Tasks: Manage tech resources, support end users, and drive technology adoption.
- Company: dnata Catering UK, a leader in food and beverage services.
- Benefits: Fixed-term contract with opportunities for professional growth.
- Other info: Collaborative environment with potential for international exposure.
- Why this job: Join a dynamic team during an exciting period of technological transformation.
- Qualifications: Experience with Microsoft and Google technologies, strong problem-solving skills.
The predicted salary is between 36000 - 60000 £ per year.
dnata Catering UK is looking to add structure to its Technical Services team as we embark on a period of significant change, enhancing existing systems and rolling out new systems to improve technology posture. This role is on a fixed term contract for 6 months.
What's the purpose of the role:
- Align resources to business priorities, managing end user devices, printers, infrastructure, networks and security.
- Engage with third party support and infrastructure technology providers.
- Measure supplier performance and ensure they meet contractual obligations.
- Drive adoption of technologies provided by Emirates Group, e.g. Modern Workplace, CSOC, Azure Cloud, ITSM portal.
- Assist with an MSP contract renewal including transformation projects around network and servers.
- Ensure business systems transformation projects are suitably supported with infrastructure, device and security requirements.
Who you’ll deal with:
- Internal: Senior Management; HR; Finance; Commercial; Billing; Procurement; Operations; Production; Purchasing; Fleet; Supply Chain; Inflight Retail; Bond; Customer Services; Airline Stores; Maintenance.
What you’ll be doing:
- Managing relationships and performance of third party technology providers.
- Managing end user device provisioning and support.
- Managing application deployment and support.
- Managing network device and software provisioning and support.
- Managing print device and software configuration and support.
- Managing end user device build processes, scripts and configuration.
- Managing infrastructure and datacentre configuration and support.
- Managing migration away from legacy AD to group AAD.
- Management of Intune and MDM solutions including application packaging.
- Managing implementation of group cyber security standard products.
- Ensuring internal and customer projects are suitably supported with infrastructure, device and security requirements.
This list is not exhaustive; accountabilities may vary depending on locality or role complexity and may include any other duties considered reasonable by the line manager.
What you’ll have:
- Knowledge and experience of Microsoft technologies including Office 365, EntraID, Teams, Windows, Azure & Intune.
- Knowledge of Google technologies such as Admin console and Chrome OS.
- Knowledge of Apple deployment using Apple Business Manager.
- Knowledge and experience of printer hardware, software, and configuration.
- Knowledge and experience of IT Networking and hardware configuration.
- Understanding and experience practicing the ITIL framework.
- Understanding service desk processes, incident and request management, change management and problem management.
- Excellent analytical and problem-solving skills.
- Excellent organisational skills.
- Understanding of complex information and requirements.
- Good prioritisation skills and be flexible enough to adapt plans.
- A good team-playing mentality.
- International experience an advantage.
- Self-developing to reach target goals set.
- Able to travel to locations at short notice.
Employment type: Contract
Job function: Information Technology
Industries: Food and Beverage Services and Airlines and Aviation
Senior Technical Services Engineer in Hounslow employer: dnata Catering UK
dnata Catering UK is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the Technical Services team. Employees benefit from a culture of continuous improvement, with ample opportunities for professional growth and development, particularly as we implement cutting-edge technologies like Azure Cloud and Modern Workplace. Located in a vibrant sector of the food and beverage services and aviation industry, dnata provides a unique chance to engage with diverse teams and contribute to transformative projects that enhance operational efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Services Engineer in Hounslow
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what dnata Catering UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges dnata Catering UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at dnata Catering UK!
✨Direct Apply to dnata Catering UK
Let's not forget to apply directly through the dnata Catering UK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Technical Services Engineer in Hounslow
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at dnata Catering UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at dnata Catering UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at dnata Catering UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
