At a Glance
- Tasks: Be the friendly face for clients and their pets, managing appointments and providing support.
- Company: Join a multi-award-winning independent veterinary group in West Sussex.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Cuddle pets daily while working in a dynamic, fast-paced environment.
- Why this job: Combine your love for animals with exceptional client service in a warm, welcoming practice.
- Qualifications: Experience in a customer-facing role, strong communication skills, and a passion for pets.
The predicted salary is between 22000 - 26000 € per year.
Are you a passionate and experienced veterinary receptionist looking for an exciting opportunity in West Sussex? Look no further! Here at Ferring Street Vets, we are looking for a dedicated individual to join our incredible team as a Veterinary Receptionist.
Our practice is renowned for delivering exceptional care and service to our clients' lovely pets. We pride ourselves on our commitment to providing the very best veterinary care while creating a warm and welcoming environment for our teams, our patients and their owners.
As a Veterinary Receptionist, you'll be the first point of contact for our clients, greeting them with a smile and giving their pets a good old fuss! You'll assist them with scheduling appointments, answering inquiries and providing general support. The role will be 39 hours with 1 in 5 Saturday mornings on rota.
Your day at Ferring Street Vets could include:
- Welcoming clients and their pets upon arrival
- Booking appointments and arrivals on the RX Works diary
- Helping to promote our Healthcare Plan so that pets are receiving premium discounted preventative treatment
- Booking in follow-up appointments for the pet once they have left their initial consultation
- Helping the Vet and Nurse team with queries
- Being responsible for paperwork being scanned onto pets' digital records
- Liaison with clients regarding queries for appointment booking and medication collection
- Ordering food and medication
- Taking payment immediately after treatment of the pet
- 0% finance application processing for those clients wanting to spread the cost of payment for larger operations
- Managing an extremely busy reception desk with efficiency and professionalism
About You: Ideally you will have:
- Previous experience working as a Veterinary Receptionist or in a similar customer-facing role within the Veterinary or Medical Industry
- Exceptional communication and interpersonal skills
- Strong organisational abilities and be able to multitask in a fast-paced environment
- A genuine love for animals and a commitment to delivering outstanding client service
- Be proficient in computer systems and software, having experience using RxWorks is a MASSIVE plus!
Cuddling pets. Yes, that's a must. Pets are everything to our amazing teams.
About Us: DNA Vetcare is a proudly independent group of multi award-winning surgeries, founded in 2006 by veterinary surgeons Alan van Heerden and Dane Walker. This network of excellence is the foundation on which we have built a strong reputation for providing the very best care to pets and owners alike.
Veterinary Receptionist in Worthing employer: DNA Vetcare
At Ferring Street Vets, we pride ourselves on fostering a warm and welcoming environment where our Veterinary Receptionists can thrive. Located in the beautiful West Sussex, we offer competitive benefits, a supportive work culture, and ample opportunities for professional growth within our award-winning independent group. Join us to be part of a dedicated team that values exceptional client service and a genuine love for animals.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in Worthing
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Ferring Street Vets. Familiarise yourself with their services and values. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice your people skills! As a Veterinary Receptionist, you'll be the friendly face clients see first. Think about how you can showcase your exceptional communication skills during the interview. Maybe even role-play with a friend!
✨Tip Number 3
Show your love for animals! Be ready to share stories about your experiences with pets. Whether it's a funny moment or a heartwarming tale, let your passion shine through. It’s all about connecting with the team and clients!
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our incredible team. Plus, applying directly shows your enthusiasm for the role. Don’t miss out on this opportunity to cuddle some pets while working!
We think you need these skills to ace Veterinary Receptionist in Worthing
Some tips for your application 🫡
Show Your Passion for Pets:When writing your application, let your love for animals shine through! Share any experiences you've had with pets, whether it's in a professional setting or just your own furry friends. We want to see that you genuinely care about the well-being of our clients' pets.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Veterinary Receptionist role. Highlight relevant experience, especially in customer service or veterinary settings. We appreciate when applicants take the time to connect their skills to what we do at Ferring Street Vets.
Be Professional Yet Friendly:Remember, as a Veterinary Receptionist, you'll be the first point of contact for our clients. Use a warm and approachable tone in your application. Show us that you can balance professionalism with a friendly attitude – it’s key to fitting in with our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our practice there!
How to prepare for a job interview at DNA Vetcare
✨Know the Practice Inside Out
Before your interview, take some time to research Ferring Street Vets. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission of providing exceptional care.
✨Showcase Your People Skills
As a Veterinary Receptionist, you'll be the friendly face clients see first. Prepare examples of how you've successfully handled customer interactions in the past. Think about times when you went above and beyond to assist someone or resolved a tricky situation with a smile.
✨Demonstrate Your Love for Animals
Your passion for pets is crucial! Be ready to share stories that highlight your love for animals and your commitment to their well-being. Whether it's a funny pet story or a touching moment, let your enthusiasm shine through during the interview.
✨Prepare for Practical Scenarios
Expect to discuss how you'd manage a busy reception desk or handle multiple tasks at once. Think about specific strategies you would use to stay organised and efficient, especially during peak times. This will show that you're ready to jump into the role and handle the demands of the job.
