Call Centre Handler in West Wickham

We are seeking a dedicated and enthusiastic Call Centre Representative to join our dynamic team at our Veterinary Practice in Tooting – Tooting Vets.

In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to handle incoming calls, resolve customer inquiries, and book appointments in for our clients and their pets. The ideal candidate will possess excellent communication skills and a passion for helping others.

The position suits a call handler who takes pride in delivering the ultimate client experience with a network of excellent Vets, Nurses, and Support teams to hand.

This is a Full-Time position, working 40 hours per week. Shift times are between 8.30am-7pm. The role is based at our Tooting Veterinary Practice in an office environment however may include occasional front of house reception duties for the practice.

Your average day could include:

• Answering the phone and booking appointments in a friendly, efficient and caring manner
• Helping direct clients to the clinic
• Answering emails and enquiries
• Ensuring Facebook messages are responded to
• Scanning documents to patients files
• Taking