At a Glance
- Tasks: Make outbound calls to pet owners, booking vital appointments and ensuring pets receive necessary care.
- Company: Join a growing veterinary healthcare team in Tooting, South West London.
- Benefits: £28,500 salary plus uncapped commission, supportive environment, and full training provided.
- Other info: Work in a rewarding sector with excellent career growth opportunities.
- Why this job: Combine your sales skills with a passion for animal welfare and make a real difference.
- Qualifications: Experience in outbound sales or telesales, confident communicator, and a love for pets.
The predicted salary is between 28500 - 28500 £ per year.
Office Based | Tooting, South West London
£28,500 Basic + Uncapped Commission
Full Time 40 Hours Per Week
Are you a confident, personable and results-driven sales professional who loves speaking to people and making a genuine difference? We are looking for a polished Outbound Sales Call Handler to join a growing veterinary healthcare team based in Tooting, South West London. This is not a cold sales environment; you'll be speaking with existing clients whose pets have previously been recommended treatments, procedures or vaccinations by their vet.
Your role will focus on proactively contacting pet owners to help book important appointments and procedures, ensuring pets receive the care they need while delivering an exceptional client experience. This is a fantastic opportunity for someone with strong outbound calling or telesales experience who thrives on targets, enjoys building rapport quickly and wants to combine commercial success with meaningful work.
What You’ll Be Doing
- Making high-volume outbound calls to existing veterinary clients
- Booking appointments for recommended procedures and treatments
- Contacting clients regarding lapsed vaccinations and preventative healthcare
- Building trust and rapport with pet owners
- Handling conversations with empathy, professionalism and confidence
- Working towards individual and team booking targets
- Delivering a high-quality customer experience on every call
What We’re Looking For
- Previous outbound sales or telesales experience is essential
- Confident communicator with a polished telephone manner
- Naturally chatty, engaging and persuasive
- Results-driven with a strong motivation to achieve targets
- Resilient, proactive and positive attitude
- Able to balance empathy with commercial focus
- Passion for animal welfare and helping pets receive the treatment they deserve
- Must live within a commutable distance (approximately 45 minutes) of Tooting, South West London
What’s On Offer
- £28,500 basic salary
- Uncapped commission structure with significant earning potential
- Supportive and professional office environment
- Opportunity to work within a rewarding and growing veterinary sector
- Full training and ongoing support provided
If you’re a driven sales professional who enjoys building relationships, achieving results and making a real difference to pet healthcare, we’d love to hear from you. Apply now to join a team where your energy, confidence and communication skills can genuinely improve pets' lives.
Call Centre Operator in Mitcham employer: DNA Vetcare
Join a dynamic and supportive team in Tooting, South West London, where your sales skills can make a real difference in the lives of pets and their owners. With a competitive salary of £28,500 plus uncapped commission, we offer a rewarding work environment that values empathy and professionalism, alongside opportunities for personal and professional growth within the veterinary healthcare sector. Experience a culture that prioritises meaningful work, comprehensive training, and a collaborative atmosphere, making it an excellent place for passionate individuals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Operator in Mitcham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DNA Vetcare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DNA Vetcare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Operator in Mitcham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DNA Vetcare:Your cover letter is your chance to shine! Tell us why you want to work at DNA Vetcare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DNA Vetcare!
How to prepare for a job interview at DNA Vetcare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
