At a Glance
- Tasks: Welcome clients and their pets, manage appointments, and provide exceptional customer service.
- Company: Join DNA Vetcare, an award-winning veterinary group redefining pet care in the UK.
- Benefits: Up to £30k salary, clear career progression, and a supportive team environment.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Experience in client-facing roles and a genuine love for animals.
The predicted salary is between 30000 - 30000 £ per year.
Do you light up at the thought of a wagging tail in reception, and take real pride in making a worried pet owner feel instantly at ease? At DNA Vetcare, we believe that exceptional care starts the moment someone walks through the door - and we're looking for a very special person to be part of that experience at our multi-award-winning, high-end 24-hour hospital in Streatham Hill (day shifts only). This isn't a job for 'just a receptionist'. We're looking for a genuine customer service enthusiast - someone who is as passionate about people as they are besotted with animals, who wants every client to feel like theirs is the most important pet in the world, and who wants to bring our values of Caring, Professional and Service to life every single day.
About the Role
You'll be the warm, familiar face and voice of the practice - often the very first, and most reassuring, part of a client's visit. Whether it's a nervous new puppy owner, someone losing their best friend, or a regular popping in for medication, your ability to build trust and make people feel genuinely looked after is what sets us apart. Your day might include:
- Giving every client and their pet a five-star, heartfelt welcome
- Running a busy reception desk with warmth, composure and professionalism
- Booking and managing appointments using RX Works
- Supporting clients with queries, appointments and medication collections
- Answering emails and enquiries, and keeping on top of our Facebook messages
- Creating engaging content for our social media channels
- Handling payments and finance applications with accuracy and sensitivity
- Processing and logging insurance claims
- Talking clients through our healthcare plans with genuine care and confidence
- Working closely with our Vets and Nursing team for a seamless client journey
- Keeping on top of admin, including scanning records and correspondence
About You
You're confident, warm and a natural relationship-builder. You understand that behind every appointment is a worried pet parent, and you know just how much empathy and reassurance can mean. You'll bring:
- Proven experience in a demanding, client-facing role (veterinary or hospitality experience a real plus)
- A natural gift for conversation that puts people instantly at ease
- A calm, caring and impeccably professional phone manner
- A genuine 'nothing is too much trouble' attitude and a love of going above and beyond
- Excellent organisation and the ability to stay composed in a fast-paced environment
- A true, unmistakable love of animals — you're pet-obsessed, through and through
- A smart, polished presentation that reflects the standards of a premium private practice
Working Pattern
Monday - Friday Shifts between 7:30am – 8:00pm (day shifts only) 1 in 4 weekends on a rota basis Share of bank holidays Must live within 45 minutes of Streatham Hill, SW London
What We Offer
- A warm, supportive and genuinely professional team
- The chance to work in a respected, high-quality private practice
- Clear career progression pathways
- Achievement-based milestones and rewards — the more you grow and contribute, the more you're recognised
- The opportunity to make a real difference to clients and their pets, every single day
If you're passionate about people, pets and delivering a truly first-class experience, we would love to hear from you.
Veterinary Receptionist Job, Streatham Hill, South-West London - Up to £30k employer: DNA Vetcare
At DNA Vetcare, we pride ourselves on being an exceptional employer that values the growth and well-being of our team members. Located in Chatham, Kent, our supportive and collaborative work culture fosters professional development and offers exciting long-term opportunities within a rapidly expanding independent veterinary group. Join us to make a meaningful impact while enjoying a competitive salary and the chance to work closely with senior leaders in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist Job, Streatham Hill, South-West London - Up to £30k
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DNA Vetcare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DNA Vetcare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Veterinary Receptionist Job, Streatham Hill, South-West London - Up to £30k
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DNA Vetcare:Your cover letter is your chance to shine! Tell us why you want to work at DNA Vetcare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DNA Vetcare!
How to prepare for a job interview at DNA Vetcare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
