At a Glance
- Tasks: Deliver exceptional client care and create a welcoming experience for pets and their owners.
- Company: Join the award-winning Streatham Hill Veterinary Surgery, a high-end 24-hour hospital.
- Benefits: Competitive salary, clear career progression, and a supportive team environment.
- Other info: 1 in 4 weekends, day shifts only, and opportunities for personal growth.
- Why this job: Make a genuine difference to clients and their pets every day in a dynamic setting.
- Qualifications: Experience in customer service, a love for animals, and excellent communication skills.
The predicted salary is between 29500 - 29500 £ per year.
Are you passionate about delivering exceptional client care and creating a truly welcoming experience? At the award-winning Streatham Hill Veterinary Surgery, we are looking for a Veterinary Receptionist to join our thriving, high-end 24-hour hospital (day shifts only). This is a fantastic opportunity for someone who takes pride in delivering first-class service and thrives in a premium, client-focused environment.
We are not just looking for a receptionist — we are looking for someone who embodies a “nothing is too much trouble” approach and can consistently provide a warm, professional, and compassionate experience to both clients and their beloved pets.
About the RoleYou will be the face and voice of the practice - the first impression our clients receive, whether in person or over the phone. Your ability to create trust, reassurance, and connection is key. Your day may include:
- Delivering a five-star welcome to every client and their pet
- Managing a busy reception desk with efficiency, composure, and professionalism
- Booking and managing appointments using RX Works
- Supporting clients with queries, appointments, and medication collections
- Processing payments and finance applications with accuracy and sensitivity
- Promoting our healthcare plans with confidence and care
- Liaising closely with our Vet and Nursing teams to ensure a seamless client journey
- Managing administrative tasks including scanning records and handling correspondence
You are confident, personable, and genuinely love building relationships. You understand the importance of empathy, especially when clients may be worried about their pets. You will have:
- Proven experience in a demanding customer-facing role (veterinary or hotel experience desirable)
- A natural ability to engage in conversation, putting clients instantly at ease
- An impeccable phone manner that reflects a caring, calm, and professional approach
- A “nothing is too much trouble” mindset and a passion for going above and beyond
- Excellent organisational skills and the ability to thrive in a fast-paced environment
- A genuine love of animals — you are truly pet-obsessed
- A smart, polished appearance, reflecting the standards of a private practice
40 hours per week
Shifts between 7:30am – 8:00pm (day shifts only)
1 in 4 weekends on a rota basis
Share of bank holidays
Must live within 45 minutes of Streatham Hill, SW London
A supportive and professional team environment
The opportunity to work in a respected, high-quality private practice
Clear career progression pathways
Achievement-based milestones and rewards — the more you grow and contribute, the more you are recognised
The chance to make a genuine difference to clients and their pets every single day
If you are passionate about people, pets, and delivering a first-class client experience, we would love to hear from you.
Veterinary Receptionist Job in Streatham Hill, South-West London - Up to £29,500 employer: DNA Vetcare
At DNA Vetcare, we pride ourselves on being an exceptional employer that values the growth and well-being of our team members. Located in Chatham, Kent, our supportive and collaborative work culture fosters professional development and offers exciting long-term opportunities within a rapidly expanding independent veterinary group. Join us to make a meaningful impact while enjoying a competitive salary and the chance to work closely with senior leaders in a dynamic environment.
