At a Glance
- Tasks: Be the friendly face for clients and their pets, managing appointments and providing support.
- Company: Join DNA Vetcare, a multi-award-winning independent veterinary group in London.
- Benefits: Full-time hours with a supportive team and a warm work environment.
- Other info: Dynamic and fast-paced environment with opportunities for growth.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Experience in a customer-facing role and a genuine love for animals.
The predicted salary is between 20700 - 25300 £ per year.
Are you a passionate and experienced Veterinary Receptionist looking for an exciting opportunity in London? Here at the Hackney Vet we are currently looking for a dedicated individual to join our incredible team as a Veterinary Receptionist. Our practice is renowned for delivering exceptional care and service to our clients' lovely pets. We pride ourselves on our commitment to providing the very best veterinary care while creating a warm and welcoming environment for our teams, our patients and their owners.
As a Veterinary Receptionist, you'll be the first point of contact for our clients, greeting them with a smile and giving their pets a good old fuss! You'll assist them with scheduling appointments, answering inquiries and providing general support. Your day at Hackney Vets could include:
- Welcoming clients and their pets upon arrival
- Booking appointments and arrivals on the RX Works diary
- Helping to promote our Healthcare Plan so that pets are receiving premium discounted preventative treatment
- Booking in follow-up appointments for the pet once they have left their initial consultation
- Helping the Vet and Nurse team with queries
- Being responsible for paperwork being scanned onto pets' digital records
- Liaison with clients regarding queries for appointment booking and medication collection
- Ordering food and medication
- Taking payment immediately after treatment of the pet
- 0% finance application processing for those clients wanting to spread the cost of payment for larger operations
- Managing an extremely busy reception desk with efficiency and professionalism
This is a Full-Time position, working 40 hours per week (earlies, mids and lates) with a 1:2 Saturday rota (with time back given on a Wednesday).
About You
Ideally you will have:
- Previous experience working as a Veterinary Receptionist or in a similar customer-facing role within the Veterinary industry
- Exceptional communication and interpersonal skills
- Strong organisational abilities and be able to multitask in a fast-paced environment
- A genuine love for animals and a commitment to delivering outstanding client service
- Be proficient in computer systems and software
Interested? Get in touch today!
About Us
DNA Vetcare is a proudly independent group of multi award-winning surgeries, founded in 2006 by veterinary surgeons Alan van Heerden and Dane Walker. They have taken their years of experience working in numerous high-quality practices to provide exceptional vet care across London and Kent. Claire Baker joined Alan and Dane as a Director in 2019, originally arriving at the main London hospital in 2013 as a locum. Claire heads up the Group’s operations and vet team recruitment.
DNA Vetcare has a network of excellent veterinary surgeons who have been handpicked for their clinical skills, experience and ability to provide compassionate care for your four-legged (or three-legged, finned or feathered) friend. This network of excellence is the foundation on which we have built a strong reputation for providing the very best care to pets and owners alike. Alan and Dane are dedicated to providing excellent service to clients, respectful, caring and expert care for animals and a supportive encouraging workplace for their teams.
Veterinary Receptionist in London employer: DNA Vetcare
At DNA Vetcare, we pride ourselves on being an exceptional employer that values the growth and well-being of our team members. Located in Chatham, Kent, our supportive and collaborative work culture fosters professional development and offers exciting long-term opportunities within a rapidly expanding independent veterinary group. Join us to make a meaningful impact while enjoying a competitive salary and the chance to work closely with senior leaders in a dynamic environment.
