At a Glance
- Tasks: Welcome clients and their pets, book appointments, and manage a busy reception desk.
- Company: Join the award-winning Lakeview Vets in the beautiful seaside town of Deal.
- Benefits: Full-time hours, supportive team environment, and a chance to work with animals.
- Other info: Dynamic role with opportunities for growth in a caring community-focused practice.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Experience as a Veterinary Receptionist and a genuine love for animals.
The predicted salary is between 18900 - 23100 £ per year.
A fantastic opportunity has arisen for a Veterinary Receptionist to join the team at our award-winning Lakeview Vets. Located in the beautiful seaside town of Deal, Lakeview is at the heart of the community offering a caring and professional service to their clients and pets. We strive to provide the very best first opinion veterinary care while creating a warm and welcoming environment for our teams, our patients and their owners.
Your day at Lakeview Vets could include:
- Welcoming clients and their pets upon arrival
- Booking appointments and arrivals
- Helping to promote our Healthcare Plan so that pets are receiving premium discounted preventative treatment
- Booking in follow up appointments for the pet once they have left their initial consultation
- Helping the Vet and Nurse team with queries
- Being responsible for paperwork being scanned onto pets digital records
- Liaison with clients regarding queries for appointment booking and medication collection
- Ordering food and medication
- Taking payment following treatment
- Managing an extremely busy reception desk with efficiency and professionalism
Ideally you will have:
- Previous experience working as a Veterinary Receptionist
- Exceptional communication and interpersonal skills
- Strong organisational abilities and be able to multitask in a fast-paced environment
- A genuine love for animals and a commitment to delivering outstanding client service
- Proficiency in computer systems and software, having experience using RxWorks is a MASSIVE plus!
- Enjoy cuddling pets - pets are everything to our amazing teams
This is a full time position, working 30-40 hours per week with a share of 1:6 Saturday mornings. This role will be a dual role between supporting the vet and nurse teams with patient care, and then time on Reception. You will be required to maintain a clean and hygienic environment at all times, assist with animal handling, answer the phone, book appointments, take payments and deal with client queries alongside other duties. You must have a professional and kind phone manner and be capable of working both on your own and within a team.
Interested? Apply now!
Veterinary Receptionist in Deal employer: DNA Vetcare
At DNA Vetcare, we pride ourselves on being an exceptional employer that values the growth and well-being of our Veterinary Surgeons. Located in the beautiful Kent area, we offer a supportive work culture with a standard 4-day working week, enhanced CPD packages, and opportunities for clinical progression tailored to your ambitions. With a dedicated management team and a diverse caseload, you will have the resources and support needed to provide the highest standards of care while enjoying a fulfilling career in veterinary medicine.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in Deal
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DNA Vetcare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DNA Vetcare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Veterinary Receptionist in Deal
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DNA Vetcare:Your cover letter is your chance to shine! Tell us why you want to work at DNA Vetcare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DNA Vetcare!
How to prepare for a job interview at DNA Vetcare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
