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- Tasks: Join us as a Veterinary Receptionist, booking appointments and assisting clients with care.
- Company: DNA Vetcare is an award-winning independent veterinary group known for exceptional animal care.
- Benefits: Enjoy a supportive workplace, flexible hours, and the chance to work with passionate professionals.
- Why this job: Be part of a compassionate team making a real difference in pets' lives every day.
- Qualifications: No specific qualifications required, just a friendly attitude and a love for animals!
- Other info: Work 4 x 10 hour days with a shared weekend rota, perfect for work-life balance.
The predicted salary is between 24000 - 36000 £ per year.
About The Role
Are you a passionate and experienced Veterinary Receptionist looking for an exciting opportunity in the Goodmayes area in London? Look no further! Our hospital is renowned for delivering exceptional care and service to our clients and lovely pets. We pride ourselves on our commitment to providing the very best veterinary care while creating a warm and welcoming environment for our teams, our patients and their owners.
As a Veterinary Receptionist, you\’ll be the first point of contact for our clients, the friendly face and the first person our clients see when they walk through our doors, greeting clients with a smile and giving their pets a good old fuss! You\’ll assist them with scheduling appointments, answering inquiries and providing general support.
Your Day As a Receptionist Could Include
- Welcoming clients and their pets upon arrival
- Booking appointments and arrivals on the RX Works diary
- Help to promote our Healthcare Plan so that pets are receiving premium discounted preventative treatment
- Booking in follow up appointments for the pet once they have left their initial consultation
- Help the Vet and Nurse team with queries
- Being responsible for paperwork being scanned onto pets digital records
- Liaison with clients regarding queries for appointment booking and medication collection
- Ordering food and medication
- Taking payment immediately after treatment of the pet
- 0% finance application processing for those clients wanting to spread the cost of payment for larger operations
- Managing an extremely busy reception desk with efficiency and professionalism – and don\’t forget about those emails coming through or those social media pages!
This is a Full‑Time position, working 40 hours per week over 5 days (shifts within the hours of 7.30am‑7.30pm), with a light Saturday rota.
About You
Ideally you will have:
- Previous experience working as a Veterinary Receptionist or in a similar customer‑facing role within the Veterinary industry
- Exceptional communication and interpersonal skills
- Strong organisational abilities and be able to multitask in a fast‑paced environment
- A genuine love for animals and a commitment to delivering outstanding client service
- Be proficient in computer systems and software, having experience using RxWorks is a MASSIVE plus!
About Us
DNA Vetcare is a proudly independent group of multi award‑winning surgeries, founded in 2006 by veterinary surgeons Alan van Heerden and Dane Walker. Dane and Alan have taken their years of experience working in numerous high‑quality practices, to provide exceptional vet care across London and Kent. Claire Baker joined Alan and Dane as a Director in 2019, originally arriving at the main London hospital in 2013 as a locum. Claire heads up the Group’s operations and vet team recruitment.
DNA Vetcare has a network of excellent veterinary surgeons who have been handpicked for their clinical skills, experience and ability to provide compassionate care for your four‑legged (or three‑legged, finned or feathered) friend. This network of excellence is the foundation on which we have built a strong reputation for providing the very best care to pets and owners alike.
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Veterinary Receptionist employer: DNA Vetcare Ltd
Contact Detail:
DNA Vetcare Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with common veterinary terminology and procedures. This will not only help you communicate effectively with the veterinary team but also impress your potential employers with your knowledge of the field.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in previous roles. Being able to demonstrate your ability to provide excellent client experiences is crucial for a Veterinary Receptionist.
✨Tip Number 3
Research DNA Vetcare and their values. Understanding their commitment to compassionate care and exceptional service will allow you to align your responses during interviews with their mission, making you a more attractive candidate.
✨Tip Number 4
Network with professionals in the veterinary field. Attend local events or join online forums to connect with others who work in veterinary practices. This can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Veterinary Receptionist position. Tailor your application to highlight relevant experience in customer service and animal care.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for animal care and your commitment to providing excellent client experiences. Mention specific examples from your past roles that demonstrate your ability to handle enquiries and manage appointments effectively.
Highlight Relevant Experience: In your CV, emphasise any previous experience in veterinary practices or similar roles. Include details about your communication skills, ability to work in a team, and any experience with handling payments or insurance claims.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a client-facing role.
How to prepare for a job interview at DNA Vetcare Ltd
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will demonstrate your genuine interest in the role and the well-being of the animals.
✨Highlight Your Customer Service Skills
As a veterinary receptionist, you'll be the first point of contact for clients. Be prepared to discuss your previous customer service experience and how you handle difficult situations. Use specific examples to illustrate your ability to provide excellent client care.
✨Familiarise Yourself with Common Veterinary Terms
Brush up on basic veterinary terminology and procedures. This knowledge will not only help you communicate effectively with the veterinary team but also show that you're serious about the position and willing to learn.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask the interviewers about the practice and their approach to client care. This shows your enthusiasm for the role and helps you determine if the practice aligns with your values.