At a Glance
- Tasks: Be the friendly face for clients and their pets, managing appointments and inquiries.
- Company: Join the amazing team at Tooting Veterinary Surgery.
- Benefits: Flexible hours, competitive pay, and a supportive work environment.
- Other info: Enjoy a dynamic role with opportunities for personal growth.
- Why this job: Work with animals and make a difference in their lives every day.
- Qualifications: Experience in veterinary reception or customer service, plus a love for animals.
The predicted salary is between 24000 - 30000 £ per year.
A very rare opportunity has arisen for a twilight veterinary receptionist to join our amazing team at Tooting Veterinary Surgery. Are you a passionate and experienced Veterinary Receptionist looking for slightly different hours to the normal '9 to 5'? Look no further!
As a Veterinary Receptionist, you’ll be the first point of contact for our clients, the friendly face and the first person our clients see when they walk through our doors, greeting clients with a smile and giving their pets a good old fuss! You’ll assist them with scheduling appointments, answering inquiries and providing general support.
Your Day At Tooting Veterinary Surgery Could Include:
- Welcoming clients and their pets upon arrival
- Booking appointments and arrivals on the RX Works diary
- Helping to promote our Healthcare Plan so that pets are receiving premium discounted preventative treatment
- Booking follow‑up appointments for the pet once they have left their initial consultation
- Helping the Vet and Nurse team with queries
- Being responsible for paperwork being scanned onto pets digital records
- Ordering food and medication
- Taking payment immediately after treatment of the pet
- Processing 0% finance applications for those clients wanting to spread the cost of payment for larger operations
- Managing an extremely busy reception desk with efficiency and professionalism and handling emails and social media pages
This is a Full‑Time position, with very flexible hours. Usual hours are 4pm‑12am weekdays, with a 1:4 weekend rota (4pm‑12am Sat and Sun). However we can also look at different hours and offer later starts / earlier starts to accommodate you!
About You
Ideally you will have:
- Previous experience working as a Veterinary Receptionist or in a similar customer‑facing role within the Veterinary industry
- Exceptional communication and interpersonal skills
- Strong organisational abilities and the ability to multitask in a fast‑paced environment
- A genuine love for animals and a commitment to delivering outstanding client service
- Proficiency in computer systems and software, having experience using RxWorks is a massive plus!
Twilight Veterinary Receptionist employer: DNA Vetcare Ltd
Tooting Veterinary Surgery is an exceptional employer that values its team members and offers a unique twilight shift for those seeking flexibility in their work-life balance. With a supportive work culture, opportunities for professional growth, and a commitment to providing outstanding client service, employees can thrive in a dynamic environment while making a meaningful impact on the lives of pets and their owners. Join us in a role where your passion for animals and customer care can shine, all within a friendly and welcoming atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Twilight Veterinary Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DNA Vetcare Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DNA Vetcare Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Twilight Veterinary Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DNA Vetcare Ltd:Your cover letter is your chance to shine! Tell us why you want to work at DNA Vetcare Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DNA Vetcare Ltd!
How to prepare for a job interview at DNA Vetcare Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
