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For Companies At a Glance
- Tasks: Be the friendly face welcoming clients and their pets, managing appointments and queries.
- Company: Join DNA Vetcare, a multi-award-winning independent veterinary group in Oxford.
- Benefits: Full-time hours, competitive pay, and a supportive team environment.
- Why this job: Make a difference in pets' lives while working in a warm, caring atmosphere.
- Qualifications: Experience in customer service and a passion for animals is essential.
- Other info: Dynamic role with opportunities for growth in a respected veterinary practice.
The predicted salary is between 20000 - 30000 £ per year.
About The Role
Are you a passionate and experienced Veterinary Receptionist looking for an exciting opportunity in Oxford? Look no further! Here at our fantastic Iffley Vets in Oxfordshire we are currently looking for a dedicated individual to join our incredible team as a Veterinary Receptionist. Our practice is renowned for delivering exceptional care and service to our clients' lovely pets. We pride ourselves on our commitment to providing the very best veterinary care while creating a warm and welcoming environment for our teams, our patients and their owners.
As a Veterinary Receptionist, you'll be the first point of contact for our clients, you'll be the friendly face and the first person our clients see when they walk through our doors, greeting clients with a smile and giving their pets a good old fuss!
Duties Include:
- Welcoming clients and their pets upon arrival
- Book appointments and arrivals on the RX Works diary
- Help to promote our Healthcare Plan so that pets are receiving premium discounted preventative treatment
- Booking in follow up appointments for the pet once they have left their initial consultation
- Help the Vet and Nurse team with queries
- Being responsible for paperwork being scanned onto pets digital records
- Liaison with clients regarding queries for appointment booking and medication collection
- Ordering food and medication
- Taking payment immediately after treatment of the pet
- 0% finance application processing for those clients wanting to spread the cost of payment for larger operations
- Managing an extremely busy reception desk with efficiency and professionalism - and don’t forget about those emails coming through or those social media pages!
This is a Full-Time position, working 40 hours per week, with a mix of shift patterns between 7:30am-8pm, and 1:4 weekends. You will also be required to work a share of bank holidays per year.
About Us
DNA Vetcare is a proudly independent group of multi award-winning surgeries, founded in 2006 by veterinary surgeons Alan van Heerden and Dane Walker. Dane and Alan have taken their years of experience working in numerous high quality practices, to provide exceptional vet care across London and Kent. Claire Baker joined Alan and Dane as a Director in 2019, originally arriving at the main London hospital in 2013 as a locum. Claire heads up the Groups operations and vet team recruitment. DNA Vetcare has a network of excellent veterinary surgeons who have been handpicked for their clinical skills, experience and ability to provide compassionate care for your four-legged (or three-legged, finned or feathered) friend. This network of excellence is the foundation on which we have built a strong reputation for providing the very best care to pets and owners alike. Alan and Dane are dedicated to providing excellent service to clients, respectful, caring and expert care for animals and a supportive encouraging workplace for their teams.
Veterinary Receptionist in Swindon employer: DNA Vetcare Ltd
Contact Detail:
DNA Vetcare Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist in Swindon
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Iffley Vets. Familiarise yourself with their services and values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! As a Veterinary Receptionist, you'll be the friendly face clients see first. Think about how you can demonstrate your excellent communication skills during the interview. Maybe even role-play some scenarios with a friend to get comfortable!
✨Tip Number 3
Show your passion for pets! Share any relevant experiences you have with animals, whether it's volunteering at a shelter or caring for your own pets. This will highlight your dedication to providing exceptional care and service to clients and their furry friends.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. It shows initiative and enthusiasm, so don’t hesitate to hit that apply button and let us know why you’d be a great fit!
We think you need these skills to ace Veterinary Receptionist in Swindon
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for animals shine through! We want to see that you're not just looking for a job, but that you genuinely care about providing exceptional service to our clients and their pets.
Tailor Your CV: Make sure your CV is tailored to the Veterinary Receptionist role. Highlight any relevant experience, especially in customer service or veterinary settings. We love seeing how your skills match what we’re looking for!
Be Personable: Since you'll be the friendly face at our practice, your written application should reflect your personality. Use a warm and approachable tone, and don’t hesitate to share a little about yourself and why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Iffley Vets. Plus, it’s super easy!
How to prepare for a job interview at DNA Vetcare Ltd
✨Know the Practice Inside Out
Before your interview, take some time to research DNA Vetcare and Iffley Vets. Familiarise yourself with their values, services, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission of providing exceptional care.
✨Showcase Your People Skills
As a Veterinary Receptionist, you'll be the friendly face clients see first. During the interview, highlight your experience in customer service and how you handle difficult situations with grace. Share specific examples of how you've made clients feel welcome and valued in previous roles.
✨Demonstrate Organisational Skills
The role involves managing a busy reception desk, so it's crucial to showcase your organisational abilities. Prepare to discuss how you prioritise tasks, manage appointments, and handle paperwork efficiently. You might even want to bring a few examples of how you've streamlined processes in past jobs.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, like dealing with an upset client or managing multiple tasks at once. Think through your responses ahead of time, focusing on how you'd maintain professionalism and empathy while ensuring the smooth running of the reception area.
