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For Companies At a Glance
- Tasks: Be the friendly face for clients and their pets, managing appointments and queries.
- Company: Join a multi-award-winning veterinary group dedicated to exceptional pet care.
- Benefits: Flexible part-time hours, supportive team environment, and a chance to work with animals.
- Other info: Join a welcoming team that values respect and equality in the workplace.
- Why this job: Make a difference in pets' lives while enjoying a dynamic and rewarding role.
- Qualifications: Experience in a customer-facing role and a genuine love for animals.
About The Role
Are you a passionate and experienced Veterinary Receptionist looking for an exciting part time opportunity in a newly opened veterinary referral site in London? Look no further! Here at our specialist referral site, Advanced Vet Care London are currently looking for a dedicated individual to join our incredible team as a Veterinary Receptionist.
Our practice is renowned for delivering exceptional care and service to our clients lovely pets. We pride ourselves on our commitment to providing the very best veterinary care while creating a warm and welcoming environment for our teams, our patients and their owners.
As a Veterinary Receptionist, you’ll be the first point of contact for our clients, you’ll be the friendly face and the first person our clients see when they walk through our doors, greeting clients with a smile and giving their pets a good old fuss! You’ll assist them with scheduling appointments, answering inquiries and providing general support.
Your Day At Advanced Vet Care Could Include
- Welcoming clients and their pets upon arrival
- Book appointments and arrivals on the RX Works diary
- Help to promote our Healthcare Plan so that pets are receiving premium discounted preventative treatment
- Booking in follow up appointments for the pet once they have left their initial consultation
- Help the Vet and Nurse team with queries
- Being responsible for paperwork being scanned onto pets digital records
- Liaison with clients regarding queries for appointment booking and medication collection
- Ordering food and medication
- Taking payment immediately after treatment of the pet
- 0% finance application processing for those clients wanting to spread the cost of payment for larger operations
- Managing an extremely busy reception desk with efficiency and professionalism – and don’t forget about those emails coming through or those social media pages!
Our rota is as follows; Tuesdays and Thursdays only
Week 1: 8:00-4:30
Week 2: 11:00-7:30
There are no OOH and no weekends involved within the role.
About You
- Previous Experience working as a Veterinary Receptionist or in a similar customer-facing role within the Veterinary industry
- Exceptional communication and interpersonal skills
- Strong organisational abilities and be able to multitask in a fast-paced environment
- A genuine love for animals and a commitment to delivering outstanding client service
- Be proficient in computer systems and software, having experience using RxWorks is a MASSIVE plus!
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Part-Time Veterinary Receptionist employer: DNA Vetcare Ltd
Contact Detail:
DNA Vetcare Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Veterinary Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on DNA Vetcare and Chessington Veterinary Surgery. Familiarise yourself with their values and services so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Veterinary Receptionist, you'll be the friendly face clients see first. Think about how you can demonstrate your exceptional communication and interpersonal skills during the interview. Maybe even role-play with a friend!
✨Tip Number 3
Show your love for animals! Be ready to share stories or experiences that highlight your genuine passion for pets. This will help you connect with the team and show that you’re not just looking for any job, but this specific role.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the DNA Vetcare site. It shows initiative and gives you a better chance of standing out in the crowd. Plus, it’s super easy!
We think you need these skills to ace Part-Time Veterinary Receptionist
Some tips for your application 🫡
Show Your Passion for Animals: Let your love for animals shine through in your application! Share any relevant experiences you have with pets or in the veterinary field to show us you're the perfect fit for our team.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Veterinary Receptionist role. Highlight your previous experience in customer service and any specific skills that match what we're looking for.
Be Professional Yet Friendly: Remember, as a Veterinary Receptionist, you'll be the first point of contact for our clients. Use a warm and approachable tone in your written application to reflect the friendly atmosphere we pride ourselves on.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at DNA Vetcare Ltd
✨Know the Practice Inside Out
Before your interview, take some time to research DNA Vetcare and Chessington Veterinary Surgery. Familiarise yourself with their values, services, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your People Skills
As a Veterinary Receptionist, you'll be the friendly face clients see first. Prepare examples of how you've successfully handled customer interactions in the past. Think about times when you went above and beyond to help someone or resolved a tricky situation with a smile.
✨Demonstrate Your Love for Animals
Make sure to express your passion for animals during the interview. Share personal stories or experiences that highlight your commitment to animal care. This will resonate well with the team and show that you genuinely care about the pets and their owners.
✨Prepare for Practical Scenarios
Expect to be asked about how you'd handle specific situations at the reception desk. Think through scenarios like managing a busy schedule or dealing with an upset client. Practising your responses can help you feel more confident and ready to impress.